CrawlJobs Logo

Senior Manager, Billing Operations

activecampaign.com Logo

ActiveCampaign

Location Icon

Location:
United States , Chicago

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

109600.00 - 150700.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

As our next Senior Manager, Billing Operations, you’ll lead the global billing team, optimize end-to-end order-to-cash processes for accuracy and efficiency, ensure compliance, and drive continuous process improvement through technology and strategic cross-functional collaboration. At ActiveCampaign, we believe the billing experience is a vital part of the customer journey, and you will be at the forefront of ensuring that journey is seamless, automated, and scalable. You will lead and develop a talented global team, partnering directly with Finance, Technology, and Sales leadership to translate complex billing requirements into elegant, automated financial outcomes. This isn't just about oversight; it’s about driving the strategy that fuels our global growth and seeing your innovations directly improve both our operational efficiency and the experience of our customers worldwide.

Job Responsibility:

  • Oversee the billing team and global health of end-to-end billing processes, ensuring timely, accurate, and compliant invoicing across all regions
  • Lead the charge in optimizing our order-to-cash processes, identifying and removing blockers and manual tasks to achieve operational excellence
  • Serve as the primary escalation point for billing inquiries and disputes, ensuring the team maintains an excellent customer experience throughout the cycle
  • Provide process improvement and insight to drive more effective reactions to customer support billing escalations
  • Monitor billing cycles and manage dunning processes, handling complex exceptions or disputes when escalated by support for deeper analysis
  • Develop strategies to leverage AI and automation to drive efficiencies and improve billing resolution quality, speed, and customer satisfaction
  • Cultivate strong cross-functional relationships to ensure billing strategies are perfectly aligned with our broader organizational objectives
  • Act as the internal expert and champion for billing functionality and strategies, serving as a consultant for both domestic and global methods
  • Hire, train, and mentor a team that fosters a culture of accountability, collaboration, and continuous professional improvement
  • Develop the billing operations organization by defining OKRs, clarifying priorities, and driving results through dedicated mentorship and coaching
  • Build and manage relationships with external payment partners to ensure we are maximizing performance and staying ahead of industry trends
  • Provide structure for complex customer contracting and specialized billing requirements to support our diverse business needs

Requirements:

  • 8+ years of progressive experience in billing and order-to-cash operations
  • At least 5+ years in a leadership role—ideally within the e-commerce, subscription, or fintech industries
  • Proven success leading global billing operations within a multinational company, demonstrating a deep understanding of international invoicing, health, and compliance
  • Expertise in ERP and billing platforms, specifically including hands-on experience with NetSuite, Zuora, and Zendesk, to drive platform optimization
  • Strong knowledge of revenue recognition and billing compliance, ensuring all processes remain accurate and audit-ready
  • Exceptional analytical and problem-solving skills, with the talent to assess complex payment issues and distill data into clear, actionable strategies
  • Experience serving diverse segments, including both high-volume SMB consumers and complex reseller channels
  • Excellent communication and relationship-building skills, with a proven ability to articulate complex financial concepts to stakeholders and nurture high-value partnerships with external payment groups
What we offer:
  • Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm
  • Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
  • Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO
  • Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years
  • Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
ActiveCampaign - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Manager, Billing Operations

Senior Ad Operations Manager

We’re hiring a Senior Ad Operations Manager to join our all-star NYC team as a k...
Location
Location
United States , New York
Salary
Salary:
80000.00 - 100000.00 USD / Year
glassview.com Logo
Glassview Media
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in programmatic advertising focused on video/display, reporting, and partner-side operations
  • Proven track record executing KPI-driven campaign strategies and delivering on them (ROAS, DR, CTV campaigns is a plus)
  • Strong familiarity with Campaign Manager, DV360, Adobe Ad Cloud, and other third party environment ad platforms
  • Comfortable tracking high volumes of data, performing data analysis, and making decisions based on the results
  • Manage timely status updates with multiple stakeholders, both internal and external
  • Ability to be nimble and resourceful, work under tight deadlines, and respond to shifting priorities across multiple client accounts
  • Advanced Excel and data analysis skills with working knowledge of Javascript and HTML in order to troubleshoot
  • Excel at balancing time spent between strategic initiatives and diving into the details when necessary
  • Passion for technology, media, advertising, and data
  • Bachelor's degree or equivalent experience (in data, computer science, digital advertising is a plus)
Job Responsibility
Job Responsibility
  • Ensure flawless execution of digital media campaigns
  • Monitor & analyze campaign performance data to guide KPI-driven optimization strategies, design actionable recommendations, and drive best-in-class performance
  • Provide comprehensive reporting and analytics throughout campaign lifetime to ensure campaign pacing and performance
  • Process billing deliverables to create monthly invoices using QuickBooks
  • Collaborate with VP of Operations to lead a team of Ad Operations Managers towards successful campaign set up, optimization, and KPI fulfillment
  • Responsible for onboarding Ad Operations Managers, ensuring they understand best practices, become experts in GlassView product offering, and develop fluency in a variety of third party environment ad platforms
  • Serve as a central point person for existing publisher partners and take initiative on building new relationships
  • Lead product and process improvements based on a deep understanding of GlassView product offering, advertiser KPIs, and digital media landscape
  • Develop high-level proficiency in overall processes, procedures, and media systems relative to assigned clients
  • Seek continuous opportunities to improve process efficiency
  • Fulltime
Read More
Arrow Right

Meter To Cash Senior Manager

We are currently looking for a Meter to Cash Senior Manager to join our Energy C...
Location
Location
Greece , Athens
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in retail operations and/or billing within the energy sector
  • MEng in Electrical Engineering and MSc in IT or Data Analytics
  • Strong technical background with excellent analytical and problem-solving skills
  • Proven ability to communicate effectively and build strong internal and external relationships
  • Strong organizational and time management skills, with the ability to handle multiple priorities and deadlines
Job Responsibility
Job Responsibility
  • Overseeing the full metering, billing, and collections cycle to ensure accuracy, compliance, and high customer satisfaction
  • Validating meter data and ensuring timely, error-free billing through regular quality checks and collaboration with Customer Care
  • Acting as the first point of contact for internal billing-related queries, providing clear and prompt support
  • Working closely with IT to maintain and improve the billing system, including rate updates and resolving technical issues
  • Driving process improvements through automation, technology, and best practices in metering and billing operations
  • Defining and executing payment channel strategies while managing timely collections and follow-ups on overdue accounts
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant Card
  • Group Health Insurance Plan
  • Preferential household electricity plan
  • Pension Plan
  • Fulltime
Read More
Arrow Right

Senior Product Manager, Pricing, Monetization and Billing Systems

As a Pricing, Monetization, and Billing Systems Product Manager at Apollo.io, yo...
Location
Location
United States
Salary
Salary:
187000.00 - 240000.00 USD / Year
apollo.io Logo
Apollo.io
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of experience in Product Management, preferably in Monetization, Billing Systems, Pricing, or Product-Led Growth (PLG) at a B2B SaaS company
  • Hands-on experience with Stripe or similar billing platforms, including subscription logic, invoicing, discounting, and pricing APIs
  • Proven success building B2B billing products for one-time and recurring use cases, including pricing models, billing runs/schedules, and subscription management, ramps, tiers, bundles, usage-based pricing etc.
  • Deep understanding of how B2B SaaS businesses transact — from self-serve purchases to enterprise contracts, renewals, and expansions
  • Demonstrated ability to build pricing governance and infrastructure, ensuring clarity and consistency across offers
  • Financial acumen: experience with profitability modeling, unit economics, and forecasting revenue impact of pricing decisions
  • Strong analytical and research skills
  • experienced with both quantitative (SQL, Looker, Amplitude) and qualitative (VoC, interviews, market studies) methods
  • Proven ability to lead cross-functional alignment with engineering, finance, GTM, and leadership teams
  • Excellent communication and storytelling skills — able to influence and drive consensus on complex pricing and system topics
Job Responsibility
Job Responsibility
  • Design and Launch Pricing & Packaging Capabilities: Own pricing and packaging initiatives end-to-end — define requirements, partner with engineering, and monitor business KPIs such as ARR, ARPU, ARPA, and NDR
  • Lead Monetization Experiments: Design and run A/B tests to optimize pricing, feature gating, freemium-to-paid conversion, upsell flows, and trial experiences
  • Drive Data-Driven Decisions: Use analytics (SQL, Amplitude, Looker) and customer research to measure and understand the revenue impact of pricing and packaging changes
  • Build Pricing Infrastructure and Governance: Create frameworks for SKU hierarchy, discounting logic, offer rationalization, and pricing governance to ensure consistency across teams
  • Inform Strategy through Market and Customer Insights: Conduct competitive pricing analysis, Win/Loss research, and Voice-of-Customer studies to inform monetization direction
  • Partner on Go-to-Market Execution: Collaborate with sales, marketing, enablement, and finance to operationalize pricing changes, build pricing tools, and deliver internal training
  • Influence and Communicate Effectively: Present monetization strategies and tradeoffs to executive leadership, ensuring alignment across product, finance, and GTM teams
  • Own Apollo’s Billing Platform: Define and evolve Apollo’s end-to-end billing capabilities across one-time and recurring billing, subscriptions, invoicing, discounts, bundles, and SKU catalog
  • Partner with Engineering to Build Scalable Billing Systems: Translate business needs into product requirements that enable flexible billing runs, pricing schedules, and recurring/one-time models on Stripe
  • Build Advanced Billing Models: Implement pricing constructs such as tiers, ramps, bundles, and usage-based components in a unified billing architecture
What we offer
What we offer
  • equity
  • company bonus or sales commissions/bonuses
  • 401(k) plan
  • at least 10 paid holidays per year, flex PTO, and parental leave
  • employee assistance program and wellbeing benefits
  • global travel coverage
  • life/AD&D/STD/LTD insurance
  • FSA/HSA and medical, dental, and vision benefits
  • Fulltime
Read More
Arrow Right

Associate Senior Campaign Manager

Blis is looking for an Associate Campaign Manager to be based in our Mumbai offi...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
blis.com Logo
Blis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-5 years industry experience, preferably with programmatic and/or mobile experience
  • Excellent communication skills
  • Works well both within a team and individually
  • Organisational and time management skills to juggle multiple tasks
  • Ability to problem solve and analyse data sets
  • Competent with Excel
  • Interest in ad technology and digital media
Job Responsibility
Job Responsibility
  • Manage the delivery of RTB campaigns using the Blis DSP
  • Ensure campaigns are set up and run as per relevant targeting laid out by the Sales person responsible
  • Monitoring campaign delivery, performance and margin to ensure all targets are met
  • Provide Sales/Clients with optimisations and recommendations by analysing across key variables
  • Carrying out post-campaign analysis to provide insights to share with Sales/Clients
  • Good organisational skills are required to be able to run multiple campaigns at one time, and to ensure campaign finances are managed correctly
  • At month end you will be responsible for the reconciliation of billing figures from the platform and populating templates ready for invoicing
  • Work closely with the Engineering team to troubleshoot any technical issues for a campaign
  • Analyse data from the campaigns to draw out conclusions to present back to the Sales team and clients
  • Troubleshoot issues
  • Fulltime
Read More
Arrow Right

Senior Event Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...
Location
Location
Thailand , Rayong
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required
Job Responsibility
Job Responsibility
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adheres to all standards, policies, and procedures
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Uses his/her judgment to integrate current trends in event management and event design
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
  • Participates in customer site inspections and assists with the sales process as necessary
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
  • Fulltime
Read More
Arrow Right

Senior Billing Specialist

We are in search of a Senior Billing Specialist to join our detail-oriented serv...
Location
Location
United States , Boston
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in a professional services environment, with law firm billing experience preferred
  • familiarity with financial/billing software and Finance/Accounting operations
  • experience with 'Aderant Expert' Billing System preferred
  • experience with electronic billing transmission across various eBilling platforms, BillBlast experience a plus
  • ability to manage a high volume of tasks, maintaining attention to detail and effective prioritization
  • proficient in MS Office, with strong Excel skills preferred
Job Responsibility
Job Responsibility
  • order, prepare, and distribute pre-bills for assigned billing partners/accounts
  • manage eBilling processes, implement changes as necessary
  • record and maintain accurate phase, task, and billing codes
  • prepare, finalize, and produce invoices for assigned accounts
  • assist with complex billing and on-demand requests (manual & electronic)
  • resolve billing issues through direct contact with partners
  • maintain and follow-up on unallocated funds
  • reprint invoices and provide copies as needed
  • produce ad hoc reports as requested
  • assist with billing overflow from other offices
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • access to 401(k) plan
  • Fulltime
Read More
Arrow Right

Sr. Billing Manager

We are in search of a Sr. Billing Manager to join our client's IT Software team ...
Location
Location
United States , Westlake
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 7 years of experience in a similar role within the IT Software industry
  • Proficiency in accounting software systems
  • 3+ years in a managerial position within billing
  • Comprehensive knowledge of accounting functions
  • Experience implementing a billing system is preferred
  • Demonstrated experience in billing
  • Familiarity with billing functions and software
  • Bachelor's degree in Accounting, Finance, or a related field is required
  • Strong leadership skills
  • Experience with NetSuite, D365, Oracle, and Dynamics AX
Job Responsibility
Job Responsibility
  • Collaborate with IT and finance teams to implement system upgrades and enhancements that improve billing operations
  • Establish key performance indicators (KPIs) to measure the effectiveness and accuracy of billing processes
  • Evaluate current billing processes, identify inefficiencies, and implement best practices for enhanced accuracy and efficiency
  • Collaborate with Account Management and Sales teams to understand customer needs and ensure timely and accurate billing
  • Lead and mentor the billing team, fostering a culture of excellence, accountability, and continuous improvement
  • Ensure billing operations comply with relevant regulations, internal policies, and contractual obligations
  • Identify potential risks in the billing process and develop strategies to mitigate those risks
  • Develop and implement strategic initiatives to optimize billing processes that align with overall financial and operational goals
  • Monitor and report on billing performance, providing insights and recommendations to senior management
  • Serve as a key partner to Account Management and Sales teams to address customer inquiries, resolve billing disputes, and enhance overall customer satisfaction
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior Operations Accountant

The Senior Operations Accountant will be responsible for overseeing and managing...
Location
Location
United States , Fort Washington
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree in Accounting or Finance
  • 3+ years’ experience with cash management, AP and reconciliations
  • NetSuite experience or similar preferred
  • Strong communication skills
  • Proficient Microsoft Office Suite skills
Job Responsibility
Job Responsibility
  • Assist with billing discrepancies/issues
  • Cash Management/Daily Cash Receipts
  • Expense Reporting
  • Auditing Activities
  • Cash Forecasting/Budgeting
  • Assist with financial implementations
  • Bank Reconciliations
  • Vendor Bill Management
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right