Senior Manager Benefits, Systems Administration

• Be the lead owner of the end-to-end benefits systems ecosystem across the U.S. (e.g., HRIS, enrollment platforms, decision support tools)
• Have oversight of the Benefits Administration system, including the process of converting acquired employees into the Aramark benefits systems
• Lead configuration, administration, and continuous improvement of benefits platforms (e.g., interface files, payroll adjustments, ad hoc system needs)
• Drive release management, testing, and system upgrades
• Oversee integrations and serve as the primary liaison between benefits systems, payroll, vendors, and HR platforms
• Evaluate and implement emerging technologies (AI, personalization, decision support tools) to gain efficiencies and enable a seamless and user-friendly employee experience
• Manage relationships with key vendors, brokers, and platform providers (e.g., Businessolver, Mercer, Aon, TPAs, point solution vendors, etc.)
• Oversee vendor performance, SLAs, and issue resolution
• Support RFPs, implementations, and renewals
• Ensure systems meet all regulatory and data privacy requirements (ERISA, HIPAA, ACA, where applicable)
• Influence global platform decisions where scale and efficiency can be achieved
• Lead a team of benefits systems analysts, administrators, and/or external partners
• Drive a culture of innovation, accountability, and continuous improvement

• Bachelor's degree in HR systems, human resources, finance, business, or related field, or equivalent experience
• 12+ years of experience in HR systems, benefits technology, or HRIS administration
• Deep expertise in benefits platforms and integrations
• In-depth experience leading system implementations, upgrades, and transformations
• Strong understanding of U.S. benefits processes and regulations
• Proven ability to lead teams and manage cross-functional initiatives
• Extensive familiarity working with vendors and external partners
• Excellent HR systems reporting skills (SAP experience preferred)
• Extensive experience in data analysis (with advanced Excel proficiency), modeling, and interpretation of quantitative and qualitative information
• Demonstrated track record in driving complex projects, managing multiple priorities, and operating effectively in fast-paced, changing, and sometimes ambiguous environments
• Excellent communication skills with the ability to simplify complex topics and influence stakeholders
• High level of discretion and professionalism in handling confidential information
• Highly self-directed, with strong critical thinking and problem-solving skills

SAP experience preferred