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Amex Logo Amex · IT - Software Development

Senior Manager, Application Experience Transformation

United States, New York 103750.00 - 174750.00 USD / Year · Job Posted March 20, 2026
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Job Description

The Senior Manager, Application Experience Transformation will lead the forward-looking vision to unify and simplify prospect and customer-facing application experiences across all segments. This role will define and articulate the end-to-end decision journey, from acquisition through enrollment and ongoing enablement, ensuring alignment between marketing, application design, technology architecture, governance, and long term enterprise strategy. The individual will serve as both strategic architect and transformation leader, driving cross functional alignment, AI integration, and execution roadmaps that modernize how we acquire, enroll, and serve customers at scale.

Job Responsibility

  • Set the Commercial Vision: Define and champion a unified, simplified prospect and customer application journey across all segments
  • Simplify and Modernize the Ecosystem: Drive consolidation of fragmented application experiences and technology stacks
  • Lead AI Enabled Innovation: Integrate intelligent automation and AI driven capabilities
  • Orchestrate Cross Functional Transformation: Program manage the roadmap from strategy to execution
  • Deliver Measurable Funnel Improvement: Use data to optimize conversion, reduce drop off, improve customer satisfaction, and establish clear performance metrics

Requirements

  • Bachelor’s degree in Business, Marketing, Strategy, or a related field
  • 5+ years of experience in strategy, product management, transformation, or application experience leadership
  • Excellent written and verbal communication skills, particularly in executive summaries, strategic narratives, and stakeholder updates
  • Demonstrated experience leading cross functional initiatives with measurable business impact
  • Strong understanding of marketing funnel dynamics, digital acquisition, and customer lifecycle management

Nice to have

  • Familiarity with the GCS applications landscape and customer acquisition processes
  • Experience leading AI enabled initiatives or intelligent automation within customer facing journeys
  • Background in governance, risk, and compliance frameworks within regulated environments
  • Experience unifying complex technology ecosystems and modernizing application or enrollment platforms
  • Familiarity with Agile methodologies and comfortable working closely with product and technology teams
  • Advanced degree such as MBA or Master’s in a related field

What we offer

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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