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Talkiatry Logo Talkiatry · IT - Administration

Senior Manager, AI Strategy & Operations

United States, New York 130000.00 - 160000.00 USD / Year · Job Posted February 18, 2026
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Job Description

We’re building the next chapter of Talkiatry – one where AI reimagines how patients connect with care and how our teams deliver it with greater ease, speed, and personalization. As Senior Manager, AI Strategy & Operations, you’ll lead the design and deployment of AI solutions that make every patient interaction more seamless – from scheduling and support to follow-up and engagement – while enabling our clinicians and operations teams to focus on what matters most: delivering excellent care. This is a highly cross-functional, product-minded role that blends strategic vision with hands-on execution. Sitting at the intersection of technology, design, and operations, you’ll drive the thoughtful integration of AI across Talkiatry’s ecosystem.

Job Responsibility

  • Lead the design and deployment of AI solutions
  • Partner with Product and Engineering leadership to define Talkiatry’s long-term AI infrastructure strategy
  • Gather and translate patient needs and agent workflows into AI product requirements
  • Evaluate emerging technologies to guide the roadmap for AI tooling, model management, and automation pipelines
  • Champion responsible AI principles in vendor selection, governance, and deployment practices
  • Own day-to-day AI performance through platform dashboards
  • Conduct root-cause analyses on performance deviations
  • Surface performance insights to the Quality & Training team
  • Maintain governance documentation for model versions, updates, and validation
  • Oversee the AI-facing knowledge infrastructure
  • Define and maintain prompt engineering and response standards for AI agents and copilots
  • Build structured feedback loops from frontline teams and Operations
  • Establish unified processes for testing, version control, and model retraining
  • Lead full-lifecycle AI implementations
  • Manage AI vendor relationships
  • Develop clear project roadmaps, success metrics, and communication plans
  • Collaborate on documentation, training materials, and rollout support

Requirements

  • 7+ years of experience in product management, process automation, or technology operations
  • Hands-on experience applying AI or large language model (LLM) solutions to real-world workflows
  • Proven success delivering large-scale AI or automation projects from concept through deployment
  • Strong understanding of conversational AI platforms and voice/text agent design principles
  • Systems thinking to architect how AI connects across data, telephony, CRM, and workflow tools
  • Highly analytical with experience in product and operational analytics
  • Skilled at translating business and user requirements into technical specification
  • Experience in product management, technical program management, or systems enablement preferred
  • Exceptional project management and vendor management capabilities
  • Thrives in cross-functional environments
  • Excellent communication skills – clear, structured, and equally fluent with technical and non-technical stakeholders
  • Committed to ethical AI practices and data integrity in healthcare contexts

What we offer

  • Medical, dental, vision, effective day 1 of employment
  • 401K with match
  • Generous PTO plus paid holidays
  • Paid parental leave
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