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We’re building the next chapter of Talkiatry – one where AI reimagines how patients connect with care and how our teams deliver it with greater ease, speed, and personalization. As Senior Manager, AI Strategy & Operations, you’ll lead the design and deployment of AI solutions that make every patient interaction more seamless – from scheduling and support to follow-up and engagement – while enabling our clinicians and operations teams to focus on what matters most: delivering excellent care. This is a highly cross-functional, product-minded role that blends strategic vision with hands-on execution. Sitting at the intersection of technology, design, and operations, you’ll drive the thoughtful integration of AI across Talkiatry’s ecosystem.
Job Responsibility:
Lead the design and deployment of AI solutions
Partner with Product and Engineering leadership to define Talkiatry’s long-term AI infrastructure strategy
Gather and translate patient needs and agent workflows into AI product requirements
Evaluate emerging technologies to guide the roadmap for AI tooling, model management, and automation pipelines
Champion responsible AI principles in vendor selection, governance, and deployment practices
Own day-to-day AI performance through platform dashboards
Conduct root-cause analyses on performance deviations
Surface performance insights to the Quality & Training team
Maintain governance documentation for model versions, updates, and validation
Oversee the AI-facing knowledge infrastructure
Define and maintain prompt engineering and response standards for AI agents and copilots
Build structured feedback loops from frontline teams and Operations
Establish unified processes for testing, version control, and model retraining
Lead full-lifecycle AI implementations
Manage AI vendor relationships
Develop clear project roadmaps, success metrics, and communication plans
Collaborate on documentation, training materials, and rollout support
Requirements:
7+ years of experience in product management, process automation, or technology operations
Hands-on experience applying AI or large language model (LLM) solutions to real-world workflows
Proven success delivering large-scale AI or automation projects from concept through deployment
Strong understanding of conversational AI platforms and voice/text agent design principles
Systems thinking to architect how AI connects across data, telephony, CRM, and workflow tools
Highly analytical with experience in product and operational analytics
Skilled at translating business and user requirements into technical specification
Experience in product management, technical program management, or systems enablement preferred
Exceptional project management and vendor management capabilities
Thrives in cross-functional environments
Excellent communication skills – clear, structured, and equally fluent with technical and non-technical stakeholders
Committed to ethical AI practices and data integrity in healthcare contexts
What we offer:
Medical, dental, vision, effective day 1 of employment