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The AI Solution Support Lead will oversee the support and operations of AI-driven applications. This position requires proficiency in AI technologies, such as solutions using Generative AI, Large Language Models, and AI agents. The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.
Job Responsibility:
Manage the day-to-day operations and support for AI applications
Collaborate with application development and platform teams to ensure the smooth deployment and maintenance of AI solutions
Provide assistance to end-users and work to enhance customer satisfaction
Monitor AI applications to ensure they perform optimally, are reliable, and cost-effective
Manage stakeholders to ensure AI applications meet business, compliance and IT requirements
Lead efforts in incident response and troubleshooting for any application issue
Develop and implement best practices for supporting AI applications
Oversee software and service vendors and maintain strong vendor relationships
Requirements:
BA/BS or MBA/MS degree with 9+ years of relevant experience in an Application Support and Operations Management
Experience in managing support and operations for applications that utilize Generative AI, Large Language Models, and AI agents
Proficiency in IT lifecycle management and experience working within a Regulatory environment
Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation
Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner
Capable of making decisions in situations of uncertainty and taking decisive actions
A mindset focused on continuous innovation and improvement
Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes
Strong focus on customer satisfaction and effective stakeholder management
Nice to have:
At least 2 years of experience developing AI-enabled applications
Experience working in a pharmaceutical organization