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Senior Manager, AI Solution Support Lead

India, Chennai · Job Posted February 20, 2026
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Job Description

The AI Solution Support Lead will oversee the support and operations of AI-driven applications. This position requires proficiency in AI technologies, such as solutions using Generative AI, Large Language Models, and AI agents. The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.

Job Responsibility

  • Manage the day-to-day operations and support for AI applications
  • Collaborate with application development and platform teams to ensure the smooth deployment and maintenance of AI solutions
  • Provide assistance to end-users and work to enhance customer satisfaction
  • Monitor AI applications to ensure they perform optimally, are reliable, and cost-effective
  • Manage stakeholders to ensure AI applications meet business, compliance and IT requirements
  • Lead efforts in incident response and troubleshooting for any application issue
  • Develop and implement best practices for supporting AI applications
  • Oversee software and service vendors and maintain strong vendor relationships

Requirements

  • BA/BS or MBA/MS degree with 9+ years of relevant experience in an Application Support and Operations Management
  • Experience in managing support and operations for applications that utilize Generative AI, Large Language Models, and AI agents
  • Proficiency in IT lifecycle management and experience working within a Regulatory environment
  • Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation
  • Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner
  • Capable of making decisions in situations of uncertainty and taking decisive actions
  • A mindset focused on continuous innovation and improvement
  • Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes
  • Strong focus on customer satisfaction and effective stakeholder management

Nice to have

  • At least 2 years of experience developing AI-enabled applications
  • Experience working in a pharmaceutical organization

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