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Walmart Logo Walmart · IT - Software Development

Senior Manager - AI & Self-Healing Engine (Last Mile Delivery)

United States of America, Bentonville · Job Posted May 05, 2026
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Job Description

Join Walmart’s AI Revolution in Last-Mile Delivery. In Walmart’s Last-Mile Delivery team, we’re building intelligent systems that combine real-time data, AI agents, and scalable platforms to power our delivery infrastructure. Spark Driver—our largest last-mile network—now spans all 50 states, reaches over 94% of U.S. households, and plays a pivotal role in Walmart’s eCommerce growth by enabling fast, flexible, and cost-effective fulfillment. We are seeking a Sr. Manager of AI & Self-Healing Engine (Last Mile Delivery) who can turn repetitive, manual operational problems into intelligent, automated operational issue detection, root cause analysis, and resolution workflows. This role will map current-state performance management and exception handling for Last Mile Delivery, design orchestration between agents, humans, and tools, and lead the development of agent-driven automation for triage, intervention, and resolution.

Job Responsibility

  • Define and map workflows across Spark’s last-mile operations where automation can be applied
  • Build orchestration frameworks to coordinate between AI agents and operations teams
  • Collaborate with engineering to implement agent-driven detection, root cause analysis, and resolution workflows for key exception types
  • Track system performance for auto-resolution rates, manual escalations, and intervention speed
  • Continuously improve workflows based on telemetry, operational feedback, and impact metrics
  • Create strategy, roadmap, and BRD documents partnering with Operations, Product, Engineering, and Data Science
  • Communicate project status updates (against goals) through narratives and business reviews to leadership and peers
  • Provide thought-leadership to Walmart LMD leadership and business partners in delivering Agentic AI and self-healing solutions

Requirements

  • 6+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering
  • Strong problem-solving skills and ability to translate data into operational impact
  • Proficiency in SQL and data visualization tools (e.g., Tableau)
  • Experience collaborating across product, operations, and technical teams
  • Effective communicator with an ability to explain complex ideas to non-technical audiences
  • Option 1- Bachelor’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 3 years' experience in an analytics related field. Option 2- Master’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 1 years' experience in an analytics related field. Option 3 - 5 years' experience in an analytics or related field.

Nice to have

  • 8+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering
  • Deep understanding of fulfillment or last-mile operations in a fast-paced environment
  • Agentic AI: Experience in designing and implementing Agentic AI capabilities and roadmap for solving supply chain problems at scale
  • Roadmap Creation & Prioritization: Experience in developing complex roadmaps, evaluating and making tradeoffs, and driving prioritizations aligning with business priorities and strategies
  • Launch & Scaling: Experience in leading cross functional teams in executing launches and scaling systematic solutions
  • Cross Functional Leadership: Experiences in leading cross functional teams, influence w/o authority, and demonstrate strong ownership working in a matrix organization
  • Communication: Excellent written and verbal communication skills for both technical and non-technical audiences. Experiences with presenting to senior leadership
  • Analytical Skills: Strong analytical and quantitative skills with ability to use data and metrics to test hypothesis, validate assumptions, and evaluate outcomes
  • Advanced SQL skills
  • Manage Ambiguity: Strong ability to manage ambiguity and frame / simplify complex problems
  • Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Successful completion of one or more assessments in Python, Spark, Scala, or R, Supervisory experience, Using open source frameworks (for example, scikit learn, tensorflow, torch)
  • knowledge of accessibility best practices

What we offer

  • medical benefits
  • vision benefits
  • dental coverage
  • 401(k)
  • stock purchase
  • company-paid life insurance
  • PTO (including sick leave)
  • parental leave
  • family care leave
  • bereavement
  • jury duty
  • voting
  • short-term and long-term disability
  • company discounts
  • Military Leave Pay
  • adoption and surrogacy expense reimbursement
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