CrawlJobs Logo

Senior Manager, AI Platform Support Lead

India, Chennai · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

The AI Platform Support Lead will oversee the support and operations of AI-driven platforms. This position requires proficiency in AI technologies (e.g. Generative AI, Large Language Models, and AI agents). The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.

Job Responsibility

  • Manage the day-to-day operations and support for AI platforms
  • Collaborate with AI platform engineering and other platform teams to ensure the smooth deployment and maintenance of AI platforms
  • Provide assistance to end-users and work to enhance customer satisfaction
  • Monitor AI platforms to ensure they perform optimally, are reliable, and cost-effective
  • Manage stakeholders to ensure AI platforms meet business, compliance and IT requirements
  • Lead efforts in incident response and troubleshooting for any platform issue
  • Develop and implement best practices for supporting AI platforms
  • Oversee software and service vendors and maintain strong vendor relationships

Requirements

  • BA/BS or MBA/ MS degree with 9+ years of relevant experience in Platform Support and Operations Management
  • Experience in managing support and operations for platforms that utilize Generative AI, Large Language Models, and AI agents
  • Proficiency in IT lifecycle management and experience working within a regulatory environment
  • Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation
  • Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner
  • Capable of making decisions in situations of uncertainty and taking decisive actions
  • A mindset focused on continuous innovation and improvement
  • Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes
  • Strong focus on customer satisfaction and effective stakeholder management

Nice to have

  • At least 2 years of experience developing AI-enabled platforms
  • Experience working in a pharmaceutical organization

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Senior Manager, AI Platform Support Lead

8 matching positions

Senior Lead Ai Engineer (Mlx, Agentic Ai, Gen Ai Platform Services)

Location
Location
United States , San Francisco; New York; San Jose; Cambridge; McLean
Salary
Salary:
229900.00 - 286200.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies
  • At least 6 years of experience programming with Python, Go, Scala, or Java
Job Responsibility
Job Responsibility
  • Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One
  • Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc.
  • Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more
  • Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems
  • Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
  • Fulltime
Read More
Arrow Right

Senior Manager, AI Solution Support Lead

The AI Solution Support Lead will oversee the support and operations of AI-drive...
Location
Location
India , Chennai
Salary
Salary:
Not provided
pfizer.de Logo
Pfizer
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BA/BS or MBA/MS degree with 9+ years of relevant experience in an Application Support and Operations Management
  • Experience in managing support and operations for applications that utilize Generative AI, Large Language Models, and AI agents
  • Proficiency in IT lifecycle management and experience working within a Regulatory environment
  • Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation
  • Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner
  • Capable of making decisions in situations of uncertainty and taking decisive actions
  • A mindset focused on continuous innovation and improvement
  • Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes
  • Strong focus on customer satisfaction and effective stakeholder management
Job Responsibility
Job Responsibility
  • Manage the day-to-day operations and support for AI applications
  • Collaborate with application development and platform teams to ensure the smooth deployment and maintenance of AI solutions
  • Provide assistance to end-users and work to enhance customer satisfaction
  • Monitor AI applications to ensure they perform optimally, are reliable, and cost-effective
  • Manage stakeholders to ensure AI applications meet business, compliance and IT requirements
  • Lead efforts in incident response and troubleshooting for any application issue
  • Develop and implement best practices for supporting AI applications
  • Oversee software and service vendors and maintain strong vendor relationships
  • Fulltime
Read More
Arrow Right

Senior Lead AI Engineer (Gen AI Platform Services)

At Capital One, we are creating responsible and reliable AI systems, changing ba...
Location
Location
United States , San Jose, California; New York, New York
Salary
Salary:
250800.00 - 286200.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies
  • At least 6 years of experience programming with Python, Go, Scala, or Java
Job Responsibility
Job Responsibility
  • Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One
  • Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc.
  • Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more
  • Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems
  • Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
  • Fulltime
Read More
Arrow Right

Senior Manager, AI Platform Engineering

Socure is building the identity trust infrastructure for the digital economy — v...
Location
Location
United States
Salary
Salary:
190000.00 - 210000.00 USD / Year
socure.com Logo
Socure
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional software engineering experience, including time spent building or operating large-scale ML, data, or distributed systems platforms
  • 3+ years of engineering leadership experience managing multiple teams or engineering managers
  • Strong technical background in ML infrastructure, data engineering, and/or cloud-native distributed systems
  • Demonstrated experience delivering complex, cross-functional platform initiatives
  • Excellent communication and stakeholder management skills, with the ability to translate between technical detail and business priorities
  • Experience working in fast-paced, iterative environments using modern development practices
Job Responsibility
Job Responsibility
  • Develop and own the roadmap for Socure’s AI/ML platform, including data and feature engineering workflows, training infrastructure, experimentation tooling, model deployment/serving, monitoring, and governance
  • Define architecture and standards that create clear, scalable, and secure paths for building and operating AI systems
  • Assess technology options and drive consolidation across the company to reduce fragmentation and improve consistency across the ML toolchain
  • Partner with Data Science, Engineering, Product, and Sales-Enablement teams to develop AI infrastructure that delights Customers
  • Lead the design and operation of the end-to-end ML lifecycle: data ingestion, feature engineering, experimentation, training, model registry, deployment, and continuous monitoring
  • Partner closely with Data Science to enable fast, reproducible experimentation and reduce operational friction
  • Ensure the platform delivers reliability, traceability, observability, and performance for both batch and real-time model workloads
  • Guide the team to deliver high-quality platform capabilities with predictable timelines and strong technical rigor
  • Remove cross-team bottlenecks, align dependencies, and ensure seamless execution across Data, Infrastructure, and Product
  • Establish SLAs, operational standards, and production-readiness guidelines for ML pipelines and serving systems
What we offer
What we offer
  • Offers Equity
  • Offers Bonus
  • benefits
  • Fulltime
Read More
Arrow Right

Senior Engineering Manager - AI Core Platform

We’re hiring a Senior Engineering Manager (or high-potential EM2) for the Core P...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading engineering teams, ideally across infrastructure or platform domains
  • Recent hands-on coding experience — you’ve shipped production code in the last couple of years
  • Strong technical judgment and the ability to coach senior engineers through complex architectural trade-offs
  • Adaptable leadership style suited to a group that will grow quickly, and change shape over time
  • Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production
Job Responsibility
Job Responsibility
  • Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities
  • Contribute directly to production code, staying close to the work and building knowledge & context through first-hand experience
  • Support teams of ML Scientists and Engineers building AI powered capabilities
  • Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation
  • Improve developer experience across the AI infrastructure stack, ensuring that systems are observable, scalable, and easy to build upon
  • Empower the engineers on the team to act with agency and maximize their impact
  • Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Cycle-to-Work Scheme
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right

Ai And Devops Platform Support Lead

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of relevant experience in a hands-on technical or support leadership role
  • Experience contributing to architecture discussions and ensuring solutions align with enterprise standards and long-term maintainability
  • Experience working with senior stakeholders or technology partners
  • Demonstrated experience supporting IT service improvements or platform stability initiatives
  • Strong communication and presentation skills, with the ability to convey technical concepts clearly
  • Experience supporting or contributing to technical roadmaps or operational workstreams
  • Experience participating in resilience-related activities such as incident simulations, disaster recovery exercises, or stability testing
  • Ability to collaborate with cross-functional support teams and technology groups
  • Strong organizational and workload-planning skills
  • Consistently demonstrates clear and concise written and verbal communication skills
Job Responsibility
Job Responsibility
  • Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives
  • Assist with vendor relationship management, including coordination with offshore managed services
  • Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge-sharing practices
  • Partner with development teams to guide improvements in application stability and supportability
  • Contribute to frameworks for managing capacity, throughput, and latency
  • Assist in defining and implementing application onboarding guidelines and standards
  • Support team members by fostering a collaborative environment and encouraging skill development
  • Participate in cost-reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training
  • Participate in business review meetings to help align technology tools and strategies with business requirements
  • Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program
  • Fulltime
Read More
Arrow Right

Senior Lead AI Engineer (GenAI Platform Services)

At Capital One, we are creating responsible and reliable AI systems, changing ba...
Location
Location
United States , San Jose; McLean; New York; Cambridge
Salary
Salary:
229900.00 - 286200.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies
  • Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies
  • At least 6 years of experience programming with Python, Go, Scala, or Java
Job Responsibility
Job Responsibility
  • Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One
  • Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc.
  • Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more
  • Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems
  • Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One
What we offer
What we offer
  • Performance based incentive compensation
  • Cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits
  • Healthy Body, Healthy Mind
  • Save Money, Make Money
  • Time, Family and Advice
  • Fulltime
Read More
Arrow Right

Senior Lead AI Engineer (GenAI Platform Services)

At Capital One, we are creating responsible and reliable AI systems, changing ba...
Location
Location
United States , San Jose, California; McLean, Virginia; New York, New York; Cambridge, Massachusetts
Salary
Salary:
229900.00 - 286200.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies
  • At least 6 years of experience programming with Python, Go, Scala, or Java
Job Responsibility
Job Responsibility
  • Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One
  • Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc.
  • Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more
  • Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems
  • Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One
What we offer
What we offer
  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
  • Fulltime
Read More
Arrow Right