Senior Manager, AI Platform Support Lead Job at Pfizer (Chennai)

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement
Strong product mindset and customer empathy
Skilled at turning feedback and data into actionable insights
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing
Thrives in collaborative, fast-moving environments
Relentless about outcomes
Fluent in using AI tools to solve problems, accelerate output, and inspire others

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development
Promote a culture of ownership, accountability, and high standards
Contribute to Intercom’s engineering culture

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime

Senior AI Solutions Manager

This role is designed for a professional with a strong track record in driving d...

Location

Saudi Arabia , Al Khobar

Salary:

Not provided

Beyond Limits

Expiration Date

Until further notice

Requirements

Proven experience in enterprise technology consulting and managing complex AI solution deployments, particularly within industrial or high-tech sectors (Preferred 8-12 years), more is a plus
University degree in computer science, or related (M.Sc. or PhD is preferred)
Deep technical expertise in AI frameworks, platforms, and integration methodologies
Demonstrated success in technical pre-sales support and in managing strategic partner ecosystems
Strong leadership, project management, and stakeholder engagement skills, with a track record of delivering transformative digital solutions

Job Responsibility

Lead the design of scalable AI architectures that seamlessly integrate with existing enterprise systems, directly addressing complex industrial challenges
Develop tailored AI models and proof-of-concept prototypes that demonstrate clear business value and operational impact
Conduct technical feasibility assessments to validate solution designs and ensure alignment with strategic business requirements
Oversee the full lifecycle of AI projects - from initial scoping and conceptualization to deployment and post-implementation support ensuring timely delivery and budget adherence
Engage closely with client representatives, internal R&D teams, product design team, and technical staff (both software engineering and data science) to maintain clear communication and alignment on objectives, deliverables, and timelines
Implement effective risk management strategies while maintaining rigorous quality standards throughout project execution
Provide high-level consulting on AI strategies and digital transformation roadmaps that empower clients to gain competitive advantages
Analyze and reengineer business processes with AI-driven enhancements to boost operational efficiency and drive measurable results
Lead change initiatives by advising on best practices for technology adoption and delivering targeted training to upskill client teams
Serve as the technical authority during pre-sales activities, articulating the capabilities of Beyond Limits’ platforms, frameworks, and products to prospective clients

Senior Principal Product Manager, Confluence AI

As a Senior Principal Product Manager on the AI team for our Confluence product,...

Location

United States , San Francisco

Salary:

183200.00 - 294400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience in product management, with a focus on AI, machine learning, or related technologies
Proven track record of successfully leading cross-functional teams to deliver complex software projects and successfully iterating on functionality through experimentation
Strong understanding of AI and machine learning concepts, with experience in applying these technologies to real-world products and solutions
Excellent communication and interpersonal skills, with the ability to convey complex ideas to both technical and non-technical stakeholders
Demonstrated ability to thrive in fast-paced environments with high levels of ambiguity, where priorities may shift rapidly and flexibility is essential for success

Job Responsibility

Own the vision and roadmap for AI within Confluence
Act as an AI leader across Atlassian, shaping the overall product strategy and thinking of AI from your vantage point within Confluence
Lead a direct cross-functional team of ~60 engineers, designers, data scientists, and other discipline leads to deliver high-quality AI functionality and features to end users
Collaborate closely with internal Confluence teams to support the integration of AI capabilities into their feature development process, ensuring alignment with AI program goals and coherence of experiences
Work closely with partner teams, including central platform teams, to align on vision, strategy, and execution plans for AI initiatives across Atlassian products
Define key results (KRs) and metrics to measure the success and impact of AI features, and use data-driven insights to iterate and improve
Meet regularly with customers to gather feedback and requirements, and to obtain a deep understanding of customer pain points
Stay informed about industry trends, emerging technologies, and competitive landscape related to AI and machine learning, and leverage this knowledge to drive innovation within Confluence
Act as a subject matter expert on AI technologies and methodologies, providing guidance and mentorship to team members and stakeholders
Communicate effectively with stakeholders at all levels of the organization, including executive leadership

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Senior Product Manager

Ship measurable wins for retailers by combining data analysis, rapid AI-assisted...

Location

United States

Salary:

130000.00 - 175000.00 USD / Year

Bluecore

Expiration Date

Until further notice

Requirements

3+ years in product management or an adjacent technical, customer-facing role (solutions/implementation/sales engineering, technical account management, MarTech/marketing ops, developer relations) in SaaS/MarTech/ecommerce or AI/agentic domains and applications
Experience shipping workflow automation or AI-assisted features is valuable
experience shipping segmentation and activation capabilities (CDP, ESP, marketing automation, paid media/data activation) is strongly preferred
Experience with segmentation and activation (CDP, ESP, marketing automation, paid media activation, or data activation)
Hands-on data ability: SQL (BigQuery preferred) and Python scripting (pandas/NumPy) proficiency, designing and interpreting basic cohort analyses and A/B tests, and spotting instrumentation gaps
Builder bias: demonstrable prototypes you personally assembled (LLM-assisted is fine) using low-code workflow automation tools, AI-powered app builders, a basic web stack, or notebooks
Retail empathy: experience building for retailers or partnering with retail clients
clear articulation of shopper and retailer pain points
Senior presence: confident with executive and client-facing conversations, crisp narrative, clean demos

Job Responsibility

Ship agentic experiences for marketers. Define the tasks automations/agents can perform (for example: segment creation and validation, activation setup and QA, sync health checks, pause/resume safeguards), the tools they can use (MCPs, APIs, webhooks, file exports), and the approval flows. Measure impact on time to value and workflow efficiency
align with Engineering on safe execution and monitoring
Make decisions with data. Pull your own numbers, not anecdotes. Leverage existing analytic tools or directly query the warehouse datasets, build quick analyses, and turn findings into product bets and success metrics
Prototype before you spec. Use LLMs and tools (e.g., Cursor, n8n/Make, Replit, simple Python/JS, lightweight HTML) to stand up functional prototypes including audience builders and external activation setup flows that stakeholders and clients can click, not just read, and to better inform opportunity and scope
Ship the platform pieces. Define objectives, use cases, and user requirements, and partner with Engineering on technical requirements to deliver iterative solutions on time
Build and evolve activation foundations for third-party destinations (exports, paid media integrations). Define the patterns that make new channels and destinations easy to add over time (schemas/contracts, integration standards, observability, failure handling, and self-serve controls)
Instrument everything. Define KPIs, logging, and experiment design. Prove value with deltas, not vibes. Iterate and retire solutions based on measurable results
Work the retail problem. Interview key internal stakeholders (Customer Success, Support, Sales, etc.) and customers, and review (or join, as necessary) client-facing meetings to empathize and translate retail pain points into precise jobs, constraints, and success criteria
Lead in the room. Run client demos, handle objections, and translate technical detail into clear business outcomes for executives
Operationalize AI safely. Specify evaluation, guardrails, and human-in-the-loop points for any AI-driven feature

Fulltime

Senior Engineering Manager

The AI & ML platform team builds and runs the infrastructure that underpins doze...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Significant technical experience with building large-scale backend software / platforms
Experience leading, supporting & growing large development teams
Familiarity with agile software development methodologies
Ability to drive high technical standards, pushing innovation, quality, and operational excellence
Driving clarity from requirements and providing direction in ambiguous environments
Strong execution focus and proven track record of complex software delivery to production environments

Job Responsibility

Building effective teams, empowering them to achieve their goals, and putting those goals into a broader context
Looking after the individuals reporting to you – coaching and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel
Contributing to the engineering and operational practices and bring in a continuous improvement mindset
Influencing the rest of the company on how they can use our platform best

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Sr. Director, Product Management for Data & AI, Security and HSI

The Sr. Director of Product Management will lead the strategy and execution of T...

Location

United States , Bellevue

Salary:

207700.00 - 280900.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

More than 10 years Product Management experience in an agile software product development environment preferably in a large consumer organization with millions of consumer applications and an advanced level understanding of superior customer experiences
5+ years of experience in AI, data science, and analytics
Expertise in LLMs and Generative AI field
Experience leading digital applications and successfully launching Data & AI products in the market at large scale
Background working with Engineering and a strong understanding of the role of engineering in product development
10+ years of experience in leading strategy, innovation, and data products
Advanced knowledge of data tools, techniques, and manipulation including cloud platforms, programming languages, and technology platforms
5+ years leading and developing teams of 5 or more Manager level direct reports with skip-level employees
Bachelor's Degree in Computer Science, Engineering, IT or equivalent
Demonstrated experience driving enterprise data, analytics, and insights solutions and other technologies

Job Responsibility

Develop the data products that empower digital customer experiences to be contextual and personal, revamping and redesigning journeys using the new AI experiences
Define the overall strategy for how to build and deliver the best experience to our existing users and grow the strategic areas in the T-Life Super App and T-Shop on web
Build a Data & AI and Security platform for all Magenta users including Postpaid, Prepaid, TFB Micro and HSI
reusing the platform for Metro users to build the same capabilities in the new MyMetro App
Enable all the core HSI (High Speed Internet) consumer experiences into one single platform available across Magenta and Metro brands
Oversee Security Products for ScamSheild, P360, device diagnostics, VPN, credit monitoring etc. in T-Life to ensure that we can fully fill our promise of “Peace of mind” in the T-Life app
Develop and maintain strategic partnerships with senior internal and/or external customers
Creates, plans, and owns a portfolio of high-quality products & services through a lifecycle of envisioning/investing/innovating
Champion and communicate information and AI product value and other key performance indicators to partners and team members
Develop change management and communication plans and execute connected with customer change initiatives

What we offer

medical, dental and vision insurance
a flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Senior Manager, AI Platform Support Lead

Pfizer

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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