Senior Manager, AI Platform Support Lead Job at Pfizer (Chennai)

Senior Engineering Manager - AI Core Platform

We’re hiring a Senior Engineering Manager (or high-potential EM2) for the Core P...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Experience leading engineering teams, ideally across infrastructure or platform domains
Recent hands-on coding experience — you’ve shipped production code in the last couple of years
Strong technical judgment and the ability to coach senior engineers through complex architectural trade-offs
Adaptable leadership style suited to a group that will grow quickly, and change shape over time
Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production

Job Responsibility

Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities
Contribute directly to production code, staying close to the work and building knowledge & context through first-hand experience
Support teams of ML Scientists and Engineers building AI powered capabilities
Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation
Improve developer experience across the AI infrastructure stack, ensuring that systems are observable, scalable, and easy to build upon
Empower the engineers on the team to act with agency and maximize their impact
Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style — you’re not afraid to code, debug, or dive deep into system design when needed
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement, assuming full ownership of outcomes and results
Strong product mindset and customer empathy — you care deeply about solving real customer problems and delivering measurable impact
Skilled at turning feedback and data into actionable insights that guide your team’s decisions
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and influence product direction
Thrives in collaborative, fast-moving environments, helping your team stay focused and productive
Relentless about outcomes — you own challenges, remove roadblocks, and empower your team to deliver success without excuses
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development, helping them achieve their career goals and deliver exceptional work
Promote a culture of ownership, accountability, and high standards, enabling your team to move quickly and deliver meaningful results
Contribute to Intercom’s engineering culture, helping shape how we build great software and work together effectively

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement
Strong product mindset and customer empathy
Skilled at turning feedback and data into actionable insights
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing
Thrives in collaborative, fast-moving environments
Relentless about outcomes
Fluent in using AI tools to solve problems, accelerate output, and inspire others

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development
Promote a culture of ownership, accountability, and high standards
Contribute to Intercom’s engineering culture

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior AI Solutions Manager

This role is designed for a professional with a strong track record in driving d...

Location

Saudi Arabia , Al Khobar

Salary:

Not provided

Beyond Limits

Expiration Date

Until further notice

Requirements

Proven experience in enterprise technology consulting and managing complex AI solution deployments, particularly within industrial or high-tech sectors (Preferred 8-12 years), more is a plus
University degree in computer science, or related (M.Sc. or PhD is preferred)
Deep technical expertise in AI frameworks, platforms, and integration methodologies
Demonstrated success in technical pre-sales support and in managing strategic partner ecosystems
Strong leadership, project management, and stakeholder engagement skills, with a track record of delivering transformative digital solutions

Job Responsibility

Lead the design of scalable AI architectures that seamlessly integrate with existing enterprise systems, directly addressing complex industrial challenges
Develop tailored AI models and proof-of-concept prototypes that demonstrate clear business value and operational impact
Conduct technical feasibility assessments to validate solution designs and ensure alignment with strategic business requirements
Oversee the full lifecycle of AI projects - from initial scoping and conceptualization to deployment and post-implementation support ensuring timely delivery and budget adherence
Engage closely with client representatives, internal R&D teams, product design team, and technical staff (both software engineering and data science) to maintain clear communication and alignment on objectives, deliverables, and timelines
Implement effective risk management strategies while maintaining rigorous quality standards throughout project execution
Provide high-level consulting on AI strategies and digital transformation roadmaps that empower clients to gain competitive advantages
Analyze and reengineer business processes with AI-driven enhancements to boost operational efficiency and drive measurable results
Lead change initiatives by advising on best practices for technology adoption and delivering targeted training to upskill client teams
Serve as the technical authority during pre-sales activities, articulating the capabilities of Beyond Limits’ platforms, frameworks, and products to prospective clients

Senior Principal Product Manager, Confluence AI

As a Senior Principal Product Manager on the AI team for our Confluence product,...

Location

United States , San Francisco

Salary:

183200.00 - 294400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience in product management, with a focus on AI, machine learning, or related technologies
Proven track record of successfully leading cross-functional teams to deliver complex software projects and successfully iterating on functionality through experimentation
Strong understanding of AI and machine learning concepts, with experience in applying these technologies to real-world products and solutions
Excellent communication and interpersonal skills, with the ability to convey complex ideas to both technical and non-technical stakeholders
Demonstrated ability to thrive in fast-paced environments with high levels of ambiguity, where priorities may shift rapidly and flexibility is essential for success

Job Responsibility

Own the vision and roadmap for AI within Confluence
Act as an AI leader across Atlassian, shaping the overall product strategy and thinking of AI from your vantage point within Confluence
Lead a direct cross-functional team of ~60 engineers, designers, data scientists, and other discipline leads to deliver high-quality AI functionality and features to end users
Collaborate closely with internal Confluence teams to support the integration of AI capabilities into their feature development process, ensuring alignment with AI program goals and coherence of experiences
Work closely with partner teams, including central platform teams, to align on vision, strategy, and execution plans for AI initiatives across Atlassian products
Define key results (KRs) and metrics to measure the success and impact of AI features, and use data-driven insights to iterate and improve
Meet regularly with customers to gather feedback and requirements, and to obtain a deep understanding of customer pain points
Stay informed about industry trends, emerging technologies, and competitive landscape related to AI and machine learning, and leverage this knowledge to drive innovation within Confluence
Act as a subject matter expert on AI technologies and methodologies, providing guidance and mentorship to team members and stakeholders
Communicate effectively with stakeholders at all levels of the organization, including executive leadership

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Manager, AI Platform Support Lead

Pfizer

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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