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The Operations Senior Manager plays a critical role in ensuring the seamless execution of client delivery by overseeing operational processes, managing team performance, and driving continuous improvement across service and functional teams. This role supports both onshore and offshore teams to maintain high-quality standards, meet service-level agreements, and enhance operational efficiency.
Job Responsibility:
Oversee daily operations and work product quality across service and functional delivery teams
Partner with CAS practice operations to ensure standardized reporting and client delivery procedures are met
Ensure adherence to service-level agreements and standardized operational procedures
Lead change management initiatives and enforce governance of operational processes
Define and maintain operational metrics and dashboards using data analytics tools
Collaborate with offshore teams to ensure accuracy, quality, and process optimization
Maximize offshore workforce impact through targeted process improvements
Manage the creation and upkeep of guidelines, training materials, and project documentation
Monitor project timelines, allocate resources, and adjust plans to meet deadlines
Communicate updates and changes clearly to internal teams, leadership, and stakeholders
Maintain and enhance reporting tools and dashboards for performance tracking
Develop and implement policies and procedures to improve team output and efficiency
Establish statistical methods to measure progress and support strategic vision
Ensure consistent documentation and use of standardized templates in project management systems
Review and update training and resource databases to support team development
Requirements:
Minimum 10 years of experience in operations or project management, ideally in a professional services environment
People management experience of 2+ years
Experience managing multiple client engagements in a fast-paced, deadline-driven environment
Bachelor’s degree in related field
Excellent communication skills and a passion for supporting a team culture
What we offer:
Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9+ holidays and discretionary time off structure
Parental Leave – coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options