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Join Intercom as a mid-market sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.
Job Responsibility:
Lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region
Responsible for segment strategy and planning, building, and running a high performing team
Build and lead a team of EMEA Mid-Market Account Executives
Lead, coach, and develop sales professionals, ensuring excellence in standards
Own new business revenue within our EMEA commercial segment
Define and execute the new business strategy, developing playbooks and territory plans that drive growth
Manage planning, team organization, and operating cadence (QBRs, large deal reviews, and weekly forecasting)
Drive forecasting accuracy and accountability within ±9%
Partner with EMEA leadership on company-wide events and initiatives
Requirements:
8+ years of experience in technology sales
4+ years of closing experience in an individual contributor capacity
4+ years of first-line management experience
Deep execution experience, ideally managing multifaceted opportunities exceeding $750K ARR
Program management experience with a proven ability to lead strategic initiatives that deliver shareholder value
Demonstrated success in building and scaling revenue across EMEA
Strong operational mindset, skilled at building scalable processes and driving efficiency
Executive presence and communication skills suited for engaging C-level customers and internal executives
Familiarity with Command of the Message and MEDDPICC (or similar frameworks)
Passion for AI and its transformative potential in customer service
Nice to have:
Experience in verticalised GTMs and outcome-based pricing
What we offer:
Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed
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