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Senior Manager, Account Executives

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Intercom

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Location:
Ireland , Dublin

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join Intercom as a mid-market sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.

Job Responsibility:

  • Lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region
  • Responsible for segment strategy and planning, building, and running a high performing team
  • Build and lead a team of EMEA Mid-Market Account Executives
  • Lead, coach, and develop sales professionals, ensuring excellence in standards
  • Own new business revenue within our EMEA commercial segment
  • Define and execute the new business strategy, developing playbooks and territory plans that drive growth
  • Manage planning, team organization, and operating cadence (QBRs, large deal reviews, and weekly forecasting)
  • Drive forecasting accuracy and accountability within ±9%
  • Partner with EMEA leadership on company-wide events and initiatives

Requirements:

  • 8+ years of experience in technology sales
  • 4+ years of closing experience in an individual contributor capacity
  • 4+ years of first-line management experience
  • Deep execution experience, ideally managing multifaceted opportunities exceeding $750K ARR
  • Program management experience with a proven ability to lead strategic initiatives that deliver shareholder value
  • Demonstrated success in building and scaling revenue across EMEA
  • Strong operational mindset, skilled at building scalable processes and driving efficiency
  • Executive presence and communication skills suited for engaging C-level customers and internal executives
  • Familiarity with Command of the Message and MEDDPICC (or similar frameworks)
  • Passion for AI and its transformative potential in customer service

Nice to have:

Experience in verticalised GTMs and outcome-based pricing

What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Cycle-to-Work Scheme
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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