Senior Manager, Account Executives (SMB) Jobs

Senior Account Manager

Senior Account Managers are responsible for delivering great customer service, w...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record of managing medium/large sized businesses
Strong commercial acumen
In depth understanding of public cloud technology and taking clients on digital transformational journeys
Strong consultative sales skills
Ability to manage relationships with key stakeholders, at a high level
Experience in creating and executing key account management plans
Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
Strong face to face presentational skills
A passion to develop and grow in the role
Confidence to build relationships across multiple levels quickly and successfully

Job Responsibility

Manage circa 100 accounts within the SMB sector
Deliver amazing customer service
responsively and passionately
Demonstrate consultative sales technique’s, objection handling and conflict resolution
Hit performance related KPIs and sales targets
Upsell and cross sell relevant products to your client base
Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
Proactively renew contracts
Ensure solutions and products we are selling to clients are fit for purpose
Be a point of escalation for clients where needed

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

New

Senior Manager, LATAM Sales

The LatAm Leader will be responsible for driving growth, regional strategy, and ...

Location

United States , San Francisco

Salary:

331000.00 - 395000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS sales or regional business leadership roles
At least 3 years managing quota-carrying teams
Proven success leading in a high-growth, matrixed environment across multiple markets
Track record of exceeding revenue goals while building sustainable team performance and culture
Experience working with both direct sales and partner-led GTM models
Outstanding communication skills in English and Portuguese

Job Responsibility

Define and execute a multi-year go-to-market strategy to grow Intercom’s presence across LATAM, with a focus on Brazil
Develop and implement scalable sales processes for both partner-led SMB and sales-led MM/ENT segments
Collaborate with global revenue operations, enablement, and marketing to localize messaging and optimize demand generation
Represent the LATAM region in global leadership forums, providing insights and market intelligence to shape company-wide priorities
Directly manage five sellers (Account Executives and Relationship Managers) across Brazil and RoR (rest of region)
Work closely with Partnerships Manager and associated partner teams to drive SMB acquisition and expansion
Partner with cross-functional teams-including CSM, SE, and SDR-who report into global functions but support LATAM, ensuring strong collaboration and alignment on customer outcomes
Build a culture of accountability, growth mindset, and performance within the LATAM team
Own regional pipeline and forecasting accuracy across all LATAM segments
Partner with revenue operations to ensure robust forecasting and adherence to global sales processes

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Business Development Representative

Are you a results-driven B2B sales professional with a strong track record in ac...

Location

India , Bengaluru

Salary:

Not provided

7EDGE

Expiration Date

Until further notice

Requirements

Bachelor’s degree in any discipline
5–7 years of B2B sales experience with at least 5 years in Application Development, Application Modernisation, or Application Management Services
Proven track record in B2B Technology Sales, with annual revenue contributions exceeding ₹4 Cr
Must have proven success in achieving sales targets in the Mid-Market and Enterprise sector
Familiarity with AWS, Azure, or GCP cloud solutions
Experience in creating and executing account-based sales strategies
Proficiency in using Sales CRMs (HubSpot, Salesforce, Pipedrive, LeadSquared, etc.)
Lead generation expertise, including cold calling, social selling, and prospecting
Excellent networking and relationship management skills
Skilled in ROI calculations, problem-solving, and market analysis to support data-driven decision-making

Job Responsibility

Drive account-based sales strategies targeting high-value mid-market and SMB accounts
Generate and qualify new opportunities through prospecting, networking, market research, and industry events to meet the sales targets
Conduct in-person client meetings across South India to establish and strengthen relationships with key decision-makers (CIOs, CTOs, CXOs)
Guide prospects through the complete sales cycle, prepare tailored presentations, and develop proposals and RFP responses
Implement territory-specific business plans to meet and exceed sales targets
Maintain accurate CRM records and provide regular market intelligence and competitor analysis
Collaborate with internal teams (Solutions, Marketing, Project Management, Finance) to ensure seamless account handoffs and solution delivery
Stay informed about emerging technology trends, buyer personas, and evolving market dynamics

What we offer

Personalized learning opportunities to enhance your career
Competitive salary structure aligned with industry standards
Comprehensive health insurance and wellness programs
A collaborative and innovative work environment where your ideas are valued
Regular team-building events, company outings, and engaging workplace activities
A culture of appreciation with Peer and Spot Recognition programs to celebrate your contributions

Fulltime

Distribution Business Manager

This role requires a results-driven professional with strong leadership in chann...

Location

Philippines , Taguig City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor’s degree in Business Administration, Marketing, Information Technology or a related field
4-8+ years or more in IT distribution, channel sales or vendor-partner management
Background in networking products or IT Infrastructure is preferred
Self & Result Oriented/Driven
Excellent verbal and written communication skills in English
Deep understanding of the IT industry, competing vendors, and the channel landscape
Above average Microsoft Excel skills for business analysis, sales forecasting and reporting
Strong analytical thinking skills with a solution-driven and creative mindset for problem solving
Ability to manage multiple projects/scenarios ad a strong sense of ownership and accountability
Deep understanding of the company's organization & operational processes, including key business policies & rules, order and shipment processes, pipeline management and healthy channel inventory

Job Responsibility

Develop and implement strategic business plans to grow the networking product & solutions through distribution partners
Analyze and identify key growth market to capture business opportunities in enterprise, Mid-market, SMB and public sector space
Drive quarterly business reviews (QBRs) with distributors to assess performance, set goals, and align on execution strategies
Build and maintain strong working relationships with key distribution stakeholders including senior management, product managers, sales teams, marketing and operational personnel
Act as the primary liaison for all matters related to distributor performance, networking product portfolis, pricing, compliances, operational issues and escalation handling
Accountable to consolidate country channel forecast from all distributors and ensure accurate and predictable input for regional reporting
Launching of new networking products including NPI promotions, pricing strategy, training/enablement and go-to-market execution
Work with distributor marketing team to plan and execute demand generation campaigns, events, digital marketing and lead-generation activities that support business goals

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Head of Sales, SMBs

Kleinanzeigen is Germany’s largest re-commerce platform, combining unique invent...

Location

Germany , Berlin

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

8+ years of sales leadership experience
Experience steering both high-volume telesales and strategic SMB/mid-market sales teams
Highly analytical, confident with forecasting, segmentation, complex datasets, KPI modelling, and performance diagnostics
Deep experience managing outsourced sales agencies and driving accountability, quality, and productivity at scale
Excel at stakeholder alignment across GTM, Product, Data, and Marketing and thrive in a matrix environment
Track record of transforming teams toward value-based, consultative selling with strong pipeline and activity discipline
Strong communicator and talent developer, skilled at coaching teams through change, growth, and performance improvement
Fluent in German and English
Leadership presence required to influence at senior levels

Job Responsibility

Own the end-to-end commercial seller sales strategy and performance across Tele Sales, Inhouse Sales, Back Office, and Sales Marketing
Build a data-driven sales organisation with unified KPIs, forecasting models, dashboards, and a strong performance cadence
Lead, coach, and develop sales teams and sales agency partners, ensuring role clarity, target ownership, and high-quality execution
Drive strategic SMB growth supported by category pricing, new PRO packages, API integrations, and targeted sales motions
Strengthen our consultative sales motion through clear segmentation, tailored customer journeys, modern coaching frameworks, and consistent pipeline standards
Partner closely with Product, Analytics, Marketing, and Operations to align sales initiatives, inform product development, and enhance lead quality
Ensure scalable processes, operational excellence, and continuous improvement across all sales channels and supporting functions

What we offer

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
A 24/7 Employee Assistance Program for you and your family
Collaborative environment with an opportunity to explore your potential and grow
A range of locally relevant benefits

Fulltime

New

GTM & Capacity Planning Manager

We are looking for a GTM & Capacity Planning Manager to join our Revenue Operati...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

109100.00 - 147500.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

3+ years of experience in Consulting, Revenue Operations, Finance, preferably in the SaaS industry, with a focus on business strategy and modeling, and deep expertise in GTM planning
Clear and compelling storytelling abilities that distill complex information and concepts simply and concisely for a variety of audiences
Superior written and verbal communications skills with experience preparing strategy memos, white papers and presentations for an executive audience
A breadth of experience interacting across marketing, sales, finance, and business operations
An analytical mindset with fluency in data
comfortable diving into metrics and data to extract insights and tell compelling stories
A demonstrated ability to take initiative and manage multiple, complex, competing priorities
The ability to earn trust and collaborate with sponsors and key stakeholders at all levels to establish a shared vision, common goal framework and prioritization principles where no formal authority exists

Job Responsibility

Owning the annual and quarterly planning processes for SMB and Enterprise businesses, including account segmentation, coverage model design, global quota-setting, resource allocation, and revenue forecasting
Building and refining complex planning models (quota, capacity, territory) to translate business processes into structured analytical models that provide clear insights on revenue impact and GTM efficiency
Analyzing sales productivity, market trends, the competitive landscape, and funnel dynamics to surface strategic growth opportunities and risks
Driving a comprehensive approach to planning that aligns long-term business strategies with tactical execution through the recommendation of hiring targets and schedule, revenue goals, and allocation of resources across regions, segments, and GTM motions
Identifying and expanding Total Addressable Market (TAM) to drive GTM strategy, leveraging a deep understanding of market dynamics and operational constraints
Serving as a trusted expert by providing strategic recommendations and delivering solutions that support high-level growth and scaling initiatives
Collaborating cross-functionally to create formal networks and drive aligned execution across senior leadership, Marketing, Business Operations, and Finance
Partnering with Finance, Sales & CS Operations, Business Operations, Marketing, Sales, and CS leaders, and other stakeholders to support quota and target setting, territory design, and ROI modeling to achieve Clio’s revenue targets
Demonstrating independent judgment to identify, structure, and resolve policy and process gaps, data inconsistencies that impede the planning lifecycle while designing new governance policies to drive consistency in GTM and capacity planning
Owning and delivering complex analyses on sales and CS performance metrics (e.g., pipeline generation trends, forecast accuracy, rep productivity, and sales capacity gaps), and translating data into clear, actionable narratives for senior leadership

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Senior Manager, Account Executives (SMB)

Intercom

Location:
Ireland; United Kingdom , Dublin ▼
London

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Manager, Account Executives (SMB)

Senior Account Manager

Senior Manager of Customer Success

Senior Manager, Global Merchant Support

Senior Manager, LATAM Sales

Senior Business Development Representative

Distribution Business Manager

Head of Sales, SMBs

GTM & Capacity Planning Manager

Senior Manager, Account Executives (SMB)

Intercom

Location:Ireland; United Kingdom , Dublin ▼London

Category:Sales

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 27, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Manager, Account Executives (SMB)

Senior Account Manager

Senior Manager of Customer Success

Senior Manager, Global Merchant Support

Senior Manager, LATAM Sales

Senior Business Development Representative

Distribution Business Manager

Head of Sales, SMBs

GTM & Capacity Planning Manager

Location:
Ireland; United Kingdom , Dublin ▼
London

Category:
Sales

Contract Type:
Not provided

Job Posted:
December 27, 2025