Senior Manager, Account Executives (SMB) Job at Intercom (Dublin)

Senior Account Manager

Senior Account Managers are responsible for delivering great customer service, w...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record of managing medium/large sized businesses
Strong commercial acumen
In depth understanding of public cloud technology and taking clients on digital transformational journeys
Strong consultative sales skills
Ability to manage relationships with key stakeholders, at a high level
Experience in creating and executing key account management plans
Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
Strong face to face presentational skills
A passion to develop and grow in the role
Confidence to build relationships across multiple levels quickly and successfully

Job Responsibility

Manage circa 100 accounts within the SMB sector
Deliver amazing customer service
responsively and passionately
Demonstrate consultative sales technique’s, objection handling and conflict resolution
Hit performance related KPIs and sales targets
Upsell and cross sell relevant products to your client base
Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
Proactively renew contracts
Ensure solutions and products we are selling to clients are fit for purpose
Be a point of escalation for clients where needed

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Senior Manager, LATAM Sales

The LatAm Leader will be responsible for driving growth, regional strategy, and ...

Location

United States , San Francisco

Salary:

331000.00 - 395000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS sales or regional business leadership roles
At least 3 years managing quota-carrying teams
Proven success leading in a high-growth, matrixed environment across multiple markets
Track record of exceeding revenue goals while building sustainable team performance and culture
Experience working with both direct sales and partner-led GTM models
Outstanding communication skills in English and Portuguese

Job Responsibility

Define and execute a multi-year go-to-market strategy to grow Intercom’s presence across LATAM, with a focus on Brazil
Develop and implement scalable sales processes for both partner-led SMB and sales-led MM/ENT segments
Collaborate with global revenue operations, enablement, and marketing to localize messaging and optimize demand generation
Represent the LATAM region in global leadership forums, providing insights and market intelligence to shape company-wide priorities
Directly manage five sellers (Account Executives and Relationship Managers) across Brazil and RoR (rest of region)
Work closely with Partnerships Manager and associated partner teams to drive SMB acquisition and expansion
Partner with cross-functional teams-including CSM, SE, and SDR-who report into global functions but support LATAM, ensuring strong collaboration and alignment on customer outcomes
Build a culture of accountability, growth mindset, and performance within the LATAM team
Own regional pipeline and forecasting accuracy across all LATAM segments
Partner with revenue operations to ensure robust forecasting and adherence to global sales processes

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Account Executive, SMB

Figma is growing our team of passionate creatives and builders on a mission to m...

Location

United States , San Francisco; New York

Salary:

82500.00 USD / Year

Figma

Expiration Date

Until further notice

Requirements

Experience closing sales for a software or SaaS business in an outbound function
Consistent performance meeting pipeline generation targets for net new business
Demonstrated experience successfully managing high volume sales cycles (1-3 months)
A sales methodology and process that creates value for customers

Job Responsibility

Create and manage a pipeline of SMB accounts from inbound and outbound activity to consistently meet or exceed quarterly and annual sales targets
Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (500< FTEs)
Align with key decision makers to identify where Figma’s roadmap and innovations can solve business challenges
Conduct thorough analysis to tier and prioritize accounts in large volumes
Expertly position Figma and engage cross-functional partners where necessary to drive deals forward
Leverage opportunities to advance relationships through in-person meetings and networking opportunities

What we offer

health, dental & vision
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement
equity to employees

Fulltime

Senior Account Executive, Hero Accounts

Uber Eats is looking for a dynamic and results-driven Account Executive to join ...

Location

United States , Miami

Salary:

65000.00 - 72000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

5+ years of experience in sales, account management, or similar functions
At least 2 years experience managing a sales pipeline and tracking towards a quota
Passionate about sales and helping restaurants grow their business with Uber Eats
Excited to learn and have no fear of picking up the phone
Bachelor's Degree or equivalent
Proven achievement in performance-based role
Effective communication with colleagues and clients
Experience multi-tasking work with attention to detail
Coachability, interest in implementing feedback, and dedication to building your brand
Spanish-language fluency is a bonus

Job Responsibility

Own and manage a pipeline of strategic, mid-market restaurant groups to sign new partnerships in your geographic region with a mix of cold-calling (at least 50 dials per day), emails, and in-person meetings
Integrate feedback from multiple cross-functional stakeholders to drive adoption of Uber Eats across our highest profile merchant partners in the SMB business
Create a great first-impression and act as an ambassador of Uber Eats to develop long-term partnerships and clearly communicate the value of Uber
Manage contract negotiation to establish the foundation of a strong working relationship with our most sophisticated restaurant partners, ensuring sustainable economic enablement for both parties
Help us identify and build standard processes and collaborate with the Account Management team to support a seamless onboarding experience for each new restaurant partner
Proactively maintain communication channels with prospects via phone, email, and face-to-face meetings

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award, sales bonuses & other types of comp
Eligible for various benefits (see link)

Fulltime

Senior Business Development Representative

Are you a results-driven B2B sales professional with a strong track record in ac...

Location

India , Bengaluru

Salary:

Not provided

7EDGE

Expiration Date

Until further notice

Requirements

Bachelor’s degree in any discipline
5–7 years of B2B sales experience with at least 5 years in Application Development, Application Modernisation, or Application Management Services
Proven track record in B2B Technology Sales, with annual revenue contributions exceeding ₹4 Cr
Must have proven success in achieving sales targets in the Mid-Market and Enterprise sector
Familiarity with AWS, Azure, or GCP cloud solutions
Experience in creating and executing account-based sales strategies
Proficiency in using Sales CRMs (HubSpot, Salesforce, Pipedrive, LeadSquared, etc.)
Lead generation expertise, including cold calling, social selling, and prospecting
Excellent networking and relationship management skills
Skilled in ROI calculations, problem-solving, and market analysis to support data-driven decision-making

Job Responsibility

Drive account-based sales strategies targeting high-value mid-market and SMB accounts
Generate and qualify new opportunities through prospecting, networking, market research, and industry events to meet the sales targets
Conduct in-person client meetings across South India to establish and strengthen relationships with key decision-makers (CIOs, CTOs, CXOs)
Guide prospects through the complete sales cycle, prepare tailored presentations, and develop proposals and RFP responses
Implement territory-specific business plans to meet and exceed sales targets
Maintain accurate CRM records and provide regular market intelligence and competitor analysis
Collaborate with internal teams (Solutions, Marketing, Project Management, Finance) to ensure seamless account handoffs and solution delivery
Stay informed about emerging technology trends, buyer personas, and evolving market dynamics

What we offer

Personalized learning opportunities to enhance your career
Competitive salary structure aligned with industry standards
Comprehensive health insurance and wellness programs
A collaborative and innovative work environment where your ideas are valued
Regular team-building events, company outings, and engaging workplace activities
A culture of appreciation with Peer and Spot Recognition programs to celebrate your contributions

Fulltime

SMB Account Manager

We are looking for an SMB (Small Medium Business) Account Manager to support our...

Location

Kuwait , Kuwait City

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

2+ years experience in an Account Management role or similar
Strong relationship building skills, with clear evidence of producing results
Strong written and verbal communication skills
BSc/BA in business, engineering, Economics or a related field is preferred
Experience with Excel, Google Sheets or formula based tools
A self-starter
proactive & always thinking of what the next step needs to be in order to future proof the operations
Strong negotiation skills
Solution-oriented individual using data to back decision-making
Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome

Job Responsibility

Manage a portfolio of small to medium size partners ensuring world class customer service is provided to build strong partnerships with Deliveroo and our restaurants
Support growth of partners through a variety of communication methods, including email, phone, online presentations and meetings where needed
Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
Negotiating with partners to reach favourable outcomes including contracts, renewals, extensions, product launches and advertising revenue
Be they point representative of your partners and liaise effectively with our teams to resolve partner needs
Grow accounts to strengthen relationship with partners and drive positive outcomes for Deliveroo
Execute campaigns to improve important performance metrics including customer outcomes, restaurant retention and overall operational performance
Drive partner engagement with Deliveroo's local marketing opportunities to unlock better value to our customers and support restaurant growth

What we offer

Free Deliveroo Plus: free delivery and access to special offers
Breakfast, snacks and drinks available in our office
Twice monthly lunch allowance
We aim to pay every employee competitively for the role they are performing in their respective location
Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Paternity and maternity benefits
Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
Regular social events
Comprehensive medical and dental insurance for employees, and up to one sponsored spouse and two children

Senior Manager, Account Executives (SMB)

Intercom

Location:
Ireland; United Kingdom , Dublin ▼
London

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

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