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Senior Manager- Business Operations

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GSK

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Location:
India , Bengaluru

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking candidature from high-performing professionals who are passionate about delivering value and adept at providing strategic advisory to complex business problems. This role within the Enterprise Transformation Office (ETO) team is a great enabler that bridges strategic gaps and brings together the matrix delivery organization to deliver value on the lines of E3 (Efficiency, Effectiveness and Experience). As part of this role, you will have exposure to diverse business problems and are expected to bring your “generalist capabilities” to provide innovative solutions that maximizes impact for GSK; problem solving skills and value articulation. The role has 3 dimensions: Strategic Workforce Management, ETO Value Delivery Management and Vendor Management. We are looking for someone who is a starter and will help build the strategy as ETO evolves into FY2025 and also execute it as it gets aligned with ETO Leaders. Note we aren’t necessarily looking for an expert but are definitely in search for a person with right passion and drive to achieve these diverse objectives.

Job Responsibility:

  • Strategic Advisory on Workforce Digitization and Value Delivery
  • Co-Build strategy with DEx and Biz Ops Lead to develop an industry leading Business Operations & Delivery Excellence team and capability
  • Engage industry experts to bring outside in perspective on metrics, tools and processes available in the market to continuously improve ETO’s Workforce Management and Delivery Excellence
  • Design and build resourcing model and process and enables decision making and high quality reporting to allocate the right person in the right job at the right time. Bring an outside in perspective to develop best-in-class model, technology, with focus on continuous improvement
  • Support Resourcing (People + Spend) on need basis
  • Build and report out operational, financial and culture metrics via state-of-the-art dashboards
  • Visualise relevant metrics and frameworks to measure the value delivered via the transformation team
  • Use process engineering tools, to improve the flow from current processes, generating financial savings and also higher throughput
  • Understand the demand from functions / portfolios and translate the skills required for ETO programs into clear vendor requirements
  • Ensure we get the best resources (on time and expected quality) from vendors in order to be deployed on projects
  • Define and assess vendor performance and report scorecard and action plans to the ETO LT
  • Managing vendor billing and disbursements

Requirements:

  • 10+ Years of overall experience & 4 to 6 years of relevant experience
  • MBA (with Operations/Finance specialisation preferred)
  • Value definition > tracking > reporting and strategic outcome alignment: business results, performing cost-benefit analyses and monitoring production KPIs.
  • Maximize the efficiency of all portfolios
  • Analytical and strategic thinking with a track record of designing and implementing successful metrics
  • Strong leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels without authority
  • Leverage data and metrics to produce analysis and provide insights to support leadership decision making
  • Identify improvement, efficiency and continuous improvement opportunities across portfolios and programs

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
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