Senior manager- account management Job at Randstad (神奈川)

Senior Manager, Technical Account Management

We’re looking for a Senior Manager, Technical Account Management to lead our Tec...

Location

Canada; United Kingdom , Toronto; London

Salary:

127700.00 - 178700.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

12+ years of relevant work experience
3-5 years of management experience driving time to value and adoption in a fast-growing SaaS company
Proven leadership experience, executive-level communication capability and interpersonal skills with the ability to influence and drive business outcomes
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Experience collaborating with leaders across multiple departments including Sales and Product teams in order to deliver results
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals

Job Responsibility

Manage a high-performing team, including selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I
Support senior leaders in developing vision and direction of the Technical Account Management Services Program
responsible for planning, organizing, implementing and reporting plans and initiatives of the Technical Account Management Services Program
Manage a global team of senior technical and product experts in multiple functions focused on technical consultation, training, and recurring paid services
Partner with Sales and Enablement teams to build GTM assets that support the sale of professional services
maintain technical documentation on our internal Services hub on Highspot
Own and consistently optimize service-related technical templates and best practices for the Technical Account Management function
Contribute to the development of new program management methodologies to improve customer experience, service delivery processes and operational efficiency stack
Drive additional revenue from technical account services across the Hootsuite tech stack to support key business targets (e.g. ARR, NRR, etc.)
Maximize the consumption rate of recurring paid services purchased by customers with a goal of renewing services

What we offer

Comprehensive benefits to support the health and wellbeing of our owls and their families
Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Senior Manager, Enterprise Account Management

As the Senior Manager, Enterprise Account Management, you will lead the founding...

Location

United States

Salary:

275000.00 - 325000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

5+ years of experience leading quota carrying customer facing teams, preferably Account Management or similar full-life cycle sales function
Demonstrate a history of achieving targets personally and across your team through your leadership and coaching
A passion for team development including the ability to define onboarding and ongoing enablement programs that result in high performance and career growth for your team
Experience managing Mid-Market and Enterprise customers with complex requirements and multiple levels of stakeholders across technical and non-technical roles
A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
Strong critical thinking and clear communication skills
Ability to engage effectively across internal teams including Product, Operations, Legal and Customer Success to solve customer and team challenges
Thrive in a fast paced environment and can effectively lead teams through change
Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity
A natural affinity for problem-solving, and an enthusiasm for making a large impact

Job Responsibility

Hire and develop a team of expert AMs and build a team culture of customer value, high performance and accountability
Contribute to the design of the upmarket AM methodology including value delivery, expansion strategies and renewal motions
Define playbooks and coach your team to achieve KPIs including expansion pipeline generation, expansion win rate, gross retention rate and net retention rate across your portfolio of customers
Deliver an accurate weekly forecast for both retention and expansion performance
Drive adoption of key AM competencies including effective portfolio prioritization, account planning, renewal risk management and value-based customer expansion
Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and AM sales skills
Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more to represent your customers’ needs and achieve your goals
Thrive in a fast paced startup environment and contribute to transformational change

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Senior Sales Manager, Enterprise Account Management - EMEA

As Manager of the Enterprise Account Management for EMEA, you’ll build, lead and...

Location

United Kingdom , London

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

5+ years experience working in B2B Saas
3+ years of sales/Account Management management leadership experience at a Saas business
Demonstrated strong track record of using data to inform decisions and strategy
Demonstrated strong track record of developing talent and helping people achieve their career goals
Demonstrated strong track record of high emotional intelligence and inspiring teams to a common goal
Demonstrated strong track record of coaching sellers to a solution sales methodology
Experience managing and scaling teams that sell multiple products into multiple personas
Thrive working in a fast-paced high-volume environment
Enjoy the challenge of making a large impact in a start-up environment
Possess the technical competency to understand Vanta’s software

Job Responsibility

Build and implement the strategy for our Upmarket customer base for regions across EMEA
Manage and mentor a growing team of 6 high performing Account Managers
Evolve Vanta’s expansion and renewal sales playbook by developing and implementing new sales initiatives and strategies
Grow the Account Management team through active involvement in recruitment, on-boarding and training
Create and establish sales training, conduct weekly forecasting meetings, and mentor direct reports
Help to continually foster an inclusive Account Management organization
Ensure development plans are in place
Collaborate cross functionally to drive better outcomes for Vanta’s prospects and customers’ that have headquarters within EMEA
Partner with sales and CS leadership on creating an agile organization

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits for team members who attend the office
Pension matching
25 days of Annual Leave per year and unlimited sick time
8 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Senior Sales Manager, Enterprise Account Management - EMEA

As Manager of the Enterprise Account Management for EMEA, you’ll build, lead and...

Location

Ireland , Dublin

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

5+ years experience working in B2B Saas
3+ years of sales/Account Management management leadership experience at a Saas business
Demonstrated strong track record of using data to inform decisions and strategy
Demonstrated strong track record of developing talent and helping people achieve their career goals
Demonstrated strong track record of high emotional intelligence and inspiring teams to a common goal
Demonstrated strong track record of coaching sellers to a solution sales methodology
Experience managing and scaling teams that sell multiple products into multiple personas
Thrive working in a fast-paced high-volume environment
Enjoy the challenge of making a large impact in a start-up environment
Possess the technical competency to understand Vanta’s software

Job Responsibility

Build and implement the strategy for our Upmarket customer base for regions across EMEA
Manage and mentor a growing team of 6 high performing Account Managers
Evolve Vanta’s expansion and renewal sales playbook by developing and implementing new sales initiatives and strategies
Grow the Account Management team through active involvement in recruitment, on-boarding and training
Create and establish sales training, conduct weekly forecasting meetings, and mentor direct reports
Help to continually foster an inclusive Account Management organisation
Ensure development plans are in place and adapted to each individual
Collaborate cross functionally to drive better outcomes for Vanta’s prospects and customers’ that have headquarters within EMEA
Partner with sales and CS leadership on creating an agile organisation

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
25 days of Annual Leave per year
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

IT Senior Strategic Account Manager / Senior Sales Leader - Manufacturing and Retail / CPG

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

Vietnam , Ho Chi Minh

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales and business acumen with proven success in enterprise IT or consulting sales
10+ years in the same position and extensive experience managing strategic accounts and complex B2B sales cycles
Background in Manufacturing, Retail, or CPG industries
Experience engaging with customers' Line of Business or IT organizations at a senior level, or experience in managing business in Manufacturing, Retail, or CPG industries, or Management experience of whole IT system in Manufacturing, Retail, or CPG industries
Solid knowledge and sales experience in ERP solutions (SAP, D365, Odoo, FAST, Bravo, or similar)
Proven experience leading sales teams and driving KPI achievement
Strong ability to work independently while collaborating across global, cross-functional teams
Proficiency with CRM systems (Salesforce or equivalent)
Bachelor's degree in Business, Sales, Technology, or a related field

Job Responsibility

Strategic Account & Revenue Growth: Own and grow assigned strategic accounts, meeting or exceeding target contract value and contracted GP targets
Build and execute account strategies to expand wallet share across NTT DATA's solution portfolio
Develop and manage a strong sales pipeline using structured sales methodologies and CRM tools (Salesforce) with discipline
Minimize client churn while maximizing customer retention and long-term value
Executive Engagement & Value Selling: Engage with key decision-makers in LoB at customer organizations
Understand customers' business objectives and challenges, converting them into actionable digital solutions
Present clear and compelling value propositions and business cases, including joint proposals with key partners
Solution & Partner Collaboration: Work closely with Pre-Sales, Delivery, Regional, and Global teams to ensure end-to-end solution alignment
Collaborate with key partners in Vietnam and Global to build joint opportunities
Foster a strong internal "one-team" culture to deliver consistent and high-quality customer outcomes

What we offer

Competitive salary based on agreement
Full social insurance coverage based on salary
Probation with 100% salary
Attractive commission scheme and regular salary reviews
Training sponsorship for professional courses and certification exams
Comprehensive healthcare coverage for staff and their families
Regular health check-ups
15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days

Fulltime

Account Management Senior Specialist/ Senior Analyst

The Senior Analyst, Account Management will join the Financial Institutions team...

Location

Netherlands , Amsterdam

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Relevant experience in account management, business development, consulting, or a similar client-facing role
Ability to build and maintain relationships with a range of stakeholders, including senior professionals
Understanding of the financial services landscape is beneficial
Interest in banking, payments, and regulatory developments
Strong analytical and problem-solving skills
Collaborative, proactive, and adaptable
Clear and effective communication skills, both written and verbal, in Dutch and English
Accountability, ethical judgment, and professionalism

Job Responsibility

Manage and support strategic client relationships and contribute to account planning
Maintain high levels of client satisfaction
Identify and support opportunities to grow Mastercard’s revenue
Develop an understanding of client priorities and challenges
Support day-to-day operations
Contribute to continuous improvement
Contribute to account planning and pipeline development
Work closely with internal teams
Support adherence to Mastercard rules and applicable regulations
Stay informed on regulatory developments

Fulltime

Senior Account Executive Account Manager

Hotwire PR, a leading public relations and commnications agency in Sydney, Austr...

Location

Australia , Sydney

Salary:

Not provided

Hotwire

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Experience in working with AI tools to improve outputs (preferred) or a willingness to learn from an experienced team
Strong interpersonal and relationship-building abilities
Experience as a Senior Account Executive or Account Manager in a PR & communications agency (or similar)
Experience in managing client accounts and campaigns
Experience in media relations and social media management
Bachelor's degree in Communications, Marketing, Public Relations, or a related field
Knowledge of the Australian PR and media landscape

Job Responsibility

Develop and implement strategic PR and communication plans to achieve client objectives
Maintain strong relationships with clients, media contacts, and industry influencers
Craft compelling content that reaches the right audience
Monitor and analyse media coverage, AI outcomes, industry trends, and competitor activities
Manage and mentor junior team members, providing guidance and support
Collaborate with cross-functional teams to ensure seamless campaign execution
Participate in new business pitches and proposals
Ensure adherence to budgets, timelines, and client expectations

What we offer

Flexible working
Freedom and support to be limitless in your role
Ongoing AI training & development
A collaborative, courageous, and friendly team who create adventurous work and have fun doing it
A rewarding long-term career path, with constant challenge and fresh opportunities
Full Learning & Development curriculum
Global reach through our network of offices and mobility opportunities
Dog-friendly office days
Employee Assistance Program and wellbeing initiatives
Regular social events, diversity initiatives, and team days

Fulltime

Senior Customer Success Manager / Account Manager

We are looking for an experienced and hands-on Senior Customer Success Manager/A...

Location

United Kingdom , London

Salary:

55000.00 - 70000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 3 years of relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
Proven track record of identifying at-risk customers and driving complex resolution plans
Proven success in managing cross-sells, upsells and renewals without assistance
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritization
Clear and accurate verbal and written communication skills
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team
Communicate product deliverables and timelines to customers

What we offer

Commission
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £500 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

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Senior manager- account management

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