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Senior Manager – Retail Fulfillment Operations Insights and Analytics

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Woonsocket

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

82940.00 - 199144.00 USD / Year

Job Description:

As the Senior Manager – Retail Fulfillment Operations Insights and Analytics at CVS Health, you will serve as the strategic leader for all data-driven insights and analytics supporting the Retail Fulfillment Operations organization, managing a team of three direct reports and collaborating with internal stakeholders to develop insights, maintain dashboards, and oversee financial planning.

Job Responsibility:

  • Lead the development and delivery of insights that inform operational decisions across POS, online fulfillment, and FS innovation
  • oversee the creation and maintenance of dashboards, reports, and KPIs that support business performance and execution
  • translate complex data into actionable recommendations for team leadership
  • assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion
  • navigate ambiguity and change to achieve goals despite potential obstacles
  • lead and participate in meetings/calls with corporate partners and retail executives
  • manage and develop a high-performing team
  • align the team to establish, update and maintain a clear set of actions across retail including interdependencies needed to achieve overall goals
  • drive execution of strategic initiatives and ensure alignment with business goals
  • collaborate with internal stakeholders across Store Operations, Retail Growth, Finance, and IT
  • present insights and recommendations to executive audiences
  • foster a culture of continuous improvement and innovation
  • responsible for budgeting, accruals, and spend management
  • oversee annual submission of strategic and run the business budget request submissions
  • support monthly operating reviews and leadership updates

Requirements:

  • 5 to 8 years of relevant work experience
  • 5+ years experience working in retail, or in similar model
  • 5+ years experience demonstrating the ability to think strategically and develop long-term plans that align with the organization's goals and objectives
  • 5+ years experience synthesizing data and making business recommendations to leaders on the path forward
  • 5+ years creating insight presentations from the synthesized data that has a strong narrative and critical recommendations with both strengths and opportunities
  • 5+ years experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes
  • experience managing and leading others, particularly those with analytical skillsets
  • adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards
  • proven track record of high performance
  • advanced skills using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • proficiency in using analytics tools such as SQL for data analysis and reporting
  • occasional travel, up to 25%, may be required based on the needs of the business

Nice to have:

  • 8+ years experience working in retail, or in similar model
  • 8+ years experience demonstrating the ability to think strategically and develop long-term plans that align with the organization's goals and objectives
  • 8+ years experience synthesizing data and making business recommendations to leaders on the path forward
  • 8+ years creating insight presentations from the synthesized data that has a strong narrative and critical recommendations with both strengths and opportunities
  • 8+ years experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes
  • advanced skills using analytics tools such as SQL, Tableau, Python, etc. for data analysis and reporting
What we offer:
  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • an employee stock purchase plan
  • no-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
October 16, 2025

Expiration:
October 25, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:
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