Senior Manager - Product Engineering, HSBC

HSBC

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Manager - Product Engineering role at HSBC focusing on Virtual Assistant and Messaging initiatives, working to enhance client interactions and support through digital solutions and AI technologies.

Job Responsibility:

Roadmap Ownership: Develop and maintain a strategic roadmap for the Virtual Assistant and Messaging initiatives, ensuring alignment with GPS Service objectives and client needs
Collaboration: Work closely with the CIB VA/Messaging team to design and implement intelligent solutions that enhance client interactions and support
Knowledge Governance: Drive a robust knowledge governance strategy to ensure that content is accurate, structured, and optimized for use by the service team
Adoption and Performance Tracking: Collaborate with service teams to promote the adoption of virtual assistants and messaging channels, track performance metrics, and continuously improve the client experience
Scalability and Effectiveness: Ensure that virtual assistant and messaging channels evolve as scalable and effective extensions of the GPS service model, enhancing overall client satisfaction
Stakeholder Engagement: Engage with key stakeholders across the organization to gather feedback, identify opportunities for improvement, and ensure alignment with broader business goals
Continuous Improvement: Foster a culture of continuous improvement by analyzing performance data, gathering user feedback, and implementing enhancements to the virtual assistant and messaging solutions

Requirements:

Bachelor's degree in Business, Information Technology, or a related field
advanced degree preferred
Proven experience in product ownership or management, particularly in digital services, virtual assistants, or messaging solutions
Strong understanding of client service operations and the ability to translate client needs into effective digital solutions
Experience with knowledge management and governance strategies, particularly in the context of AI integration
Excellent communication and collaboration skills, with the ability to work effectively across teams and influence stakeholders
Strong analytical skills and experience in tracking performance metrics to drive decision-making
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Excellent data analytical skills
Good in business analysis and data management
Experience in knowledge and data management and must have set governance and strategy around that
Experience in automation with data solutions will be an added advantage
Practical experience of major business transformation with global project management experience, successfully executing large-scale, complex global/regional change initiatives
A global and innovative mindset with strong communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills, with an attitude of getting things done
Excellent organizational, time management and planning skills to cope with multiple large-scale responsibilities
Proven ability to formulate, disseminate and implement and drive strategic initiatives across the Service organization

Nice to have:

Candidates familiar with projects relating to discriminative/generative AI and Data, is an added advantage
Experience in automation with data solutions will be an added advantage

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment
Equal opportunity employer
Valued and respected workplace

Additional Information:

Job Posted:
September 29, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Manager - Product Engineering