Senior Manager - Product Engineering, HSBC

HSBC

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Manager - Product Engineering role at HSBC focusing on driving collaboration between various departments to enhance client experience through self-service capabilities, data strategy, and AI roadmap execution.

Job Responsibility:

Drive collaboration between Service, Product, Digital, Client Connectivity, Operations & Technology on enhancing the experience for clients with well-designed self-service capabilities
Influence investment and design of self-service capabilities to ensure a best-in-class end to end client experience
Identify opportunities to enable self-service journeys and oversee the allocation and execution of related tech spend
Be responsible for ensuring that the self-servicing strategy aligns to the overall servicing strategy
Lead the related data strategy, including tracking self-service usage and identifying trends to enable personalised client experiences and maximise commercialisation opportunities
Drive direct to client commercialisation campaigns promoting the adoption of self-service capabilities
Collaborate and enable quick turn around on new POCs from a data perspective
Support execution and commercialization of the GPS Service Gen AI Roadmap

Requirements:

Excellent data analytical skills
Good in business analysis and data management
Experience in knowledge and data management and must have set governance and strategy around that
Experience in automation with data solutions
Practical experience of major business transformation with global project management experience
Global and innovative mindset with strong communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills
Excellent organizational, time management and planning skills
Proven ability to formulate, disseminate and implement and drive strategic initiatives across the Service organization
Knowledge of global and regional/country regulatory landscape and ability to assess the impact of proposed changes
Proven ability in working across multi-disciplinary and culturally diverse work environments

Nice to have:

Experience in automation with data solutions
Candidates familiar with projects relating to discriminative/generative AI and Data
Knowledge of global and regional/country regulatory landscape and ability to assess the impact of proposed changes

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment
Equal opportunity employer
Valued and respected workplace

Additional Information:

Job Posted:
September 29, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Manager - Product Engineering