Senior Manager - Observability Operations, CVS Health

CVS Health

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

130295.00 - 260590.00 USD / Year

Save Job

Apply Position

Job Description:

CVS Health is seeking a senior manager, Observability Operations to lead a team of observability support engineers originating from a managed service provider (MSP). This role will oversee all aspects of support and operations for our observability platforms. Responsibilities include scoping, discovery, and deployment of observability solutions, platform management, release management, upgrades, patching, integrations, managing customer issues and requests, and troubleshooting incidents. Additionally, this role requires continuous planning and action regarding platform performance to support scalability and complexity in our fast-paced environment. Reporting to the Director of Observability Operations, the ideal candidate will bring a strategic vision to the team, ensuring our observability infrastructure is robust, efficient, and aligns with our overarching IT and business goals.

Job Responsibility:

Lead and manage a team of observability operations engineers
Oversee the operations and maintenance of observability platforms
Scope, deploy, and instrument observability solutions to meet organizational needs
Coordinate and manage release cycles for observability platforms
Troubleshoot and resolve incidents related to observability platforms
Continuously plan and act on platform performance to support scalability and complexity
Bring a strategic vision to the observability operations team
Monitor platform performance and implement improvements as needed
Collaborate with cross-functional teams and stakeholders to ensure alignment and integration
Manage multiple priorities and projects in a fast-paced environment
Ensure high levels of customer satisfaction by effectively managing customer relationships
Ensure observability platforms comply with organizational policies and security standards

Requirements:

7+ Years experience leading and managing a team of observability operations engineers
3+ Years experience managing an MSP to deliver L1/L2 product and platform support
7+ Years experience implementing and managing observability platforms and tools (e.g., AppDynamics, Splunk, Prometheus, Grafana)
7+ Years experience with platform management, including upgrades, patching, and integrations
5+ Years experience managing customer issues and requests, ensuring timely and effective resolution
Strong leadership skills with the ability to mentor, motivate, and develop team members
Proficiency in troubleshooting and resolving complex technical issues
Demonstrated ability to oversee all aspects of observability operations and maintenance
Proven ability to drive rationalization and integration of observability tools and platforms
Strong understanding of release management processes and best practices
Proven ability to manage security, compliance, and regulatory requirements related to observability platform management and operations
Ability to bring a strategic vision to the observability operations team
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
Excellent communication skills, both verbal and written
Commitment to continuous improvement and staying current with industry trends and best practices
Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Nice to have:

ITIL 4 Practitioner: Monitoring and Event Management
DevOps Institute Observability Foundation
DevOps Institute Site Reliability Engineering Foundation or Practitioner
ServiceNow CIS-Event Management Implementer
ServiceNow Certified Application Developer
xMatters Integrator

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
April 23, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Senior Manager - Observability Operations