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Senior Manager – Knowledge Management

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Virgin Atlantic

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Location:
United Kingdom , Crawley

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Knowledge is one of our most powerful assets, but only when it is structured, governed and engineered to work at scale. As our Senior Manager, Knowledge Management, you will define and lead the enterprise knowledge engineering strategy across Virgin Atlantic. This is not a traditional documentation or content management role. It sits firmly within Data & AI, focused on designing the data, metadata and governance foundations that enable AI systems, automation and decision-support tools to operate with trusted, high-quality context. You will shape and embed the standards, metadata models and governance frameworks that ensure knowledge across Customer, Operations, Finance, People, Commercial, Corporate & Legal, and Digital & Technology is structured and operationalised consistently. From evolving our Enterprise Knowledge Graph to shaping ontology and lifecycle standards, you will help enable enterprise search, copilots and agentic workflows across the organisation. This is a rare opportunity to build the foundations that turn knowledge into measurable operational and strategic advantage.

Job Responsibility:

  • Define and implement enterprise knowledge engineering and governance standards aligned to the Data & AI strategy
  • Design and evolve ontologies, metadata schemas and structured knowledge models
  • Oversee the development and optimisation of the Enterprise Knowledge Graph and associated data stores
  • Partner with Data Engineering and AI teams to design ingestion, transformation, enrichment and retrieval pipelines
  • Improve retrieval, grounding and context pipelines for AI systems, including vector-based retrieval
  • Establish lifecycle, lineage, ownership and quality controls across knowledge platforms
  • Identify gaps in the current technology stack and define the target-state architecture
  • Influence senior stakeholders to adopt consistent ownership, governance and data design principles
  • Lead and develop a specialist team spanning Data, Governance and AI

Requirements:

  • Proven experience designing and implementing enterprise metadata models, ontologies, taxonomies or structured knowledge architectures
  • Hands-on experience building, improving or overseeing ingestion, transformation, enrichment, indexing or retrieval pipelines within modern data platforms
  • Strong experience across structured and unstructured data, and how they are connected to support enterprise use cases
  • Experience with graph databases, knowledge graph technologies, vector stores or AI-enabled retrieval systems
  • Strong understanding of how structured data and knowledge models support AI use cases such as enterprise search, RAG, copilots and agentic workflows
  • Experience defining and embedding governance frameworks covering data quality, lifecycle, lineage, provenance, versioning and ownership
  • Experience operating in complex, regulated or risk-sensitive environments where control, auditability and assurance are critical
  • A background in data engineering, data management, information architecture or a related field, with progression into AI-enabled data and knowledge design
  • Experience leading specialist technical teams and influencing across a matrix organisation

Nice to have:

Desirable experience includes exposure to modern data environments, enterprise knowledge graph technologies, and transformation-led settings where operating models, standards or governance approaches were built from the ground up.

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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