This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Knowledge is one of our most powerful assets, but only when it is structured, governed and engineered to work at scale. As our Senior Manager, Knowledge Management, you will define and lead the enterprise knowledge engineering strategy across Virgin Atlantic. This is not a traditional documentation or content management role. It sits firmly within Data & AI, focused on designing the data, metadata and governance foundations that enable AI systems, automation and decision-support tools to operate with trusted, high-quality context. You will shape and embed the standards, metadata models and governance frameworks that ensure knowledge across Customer, Operations, Finance, People, Commercial, Corporate & Legal, and Digital & Technology is structured and operationalised consistently. From evolving our Enterprise Knowledge Graph to shaping ontology and lifecycle standards, you will help enable enterprise search, copilots and agentic workflows across the organisation. This is a rare opportunity to build the foundations that turn knowledge into measurable operational and strategic advantage.
Job Responsibility:
Define and implement enterprise knowledge engineering and governance standards aligned to the Data & AI strategy
Design and evolve ontologies, metadata schemas and structured knowledge models
Oversee the development and optimisation of the Enterprise Knowledge Graph and associated data stores
Partner with Data Engineering and AI teams to design ingestion, transformation, enrichment and retrieval pipelines
Improve retrieval, grounding and context pipelines for AI systems, including vector-based retrieval
Establish lifecycle, lineage, ownership and quality controls across knowledge platforms
Identify gaps in the current technology stack and define the target-state architecture
Influence senior stakeholders to adopt consistent ownership, governance and data design principles
Lead and develop a specialist team spanning Data, Governance and AI
Requirements:
Proven experience designing and implementing enterprise metadata models, ontologies, taxonomies or structured knowledge architectures
Hands-on experience building, improving or overseeing ingestion, transformation, enrichment, indexing or retrieval pipelines within modern data platforms
Strong experience across structured and unstructured data, and how they are connected to support enterprise use cases
Experience with graph databases, knowledge graph technologies, vector stores or AI-enabled retrieval systems
Strong understanding of how structured data and knowledge models support AI use cases such as enterprise search, RAG, copilots and agentic workflows
Experience defining and embedding governance frameworks covering data quality, lifecycle, lineage, provenance, versioning and ownership
Experience operating in complex, regulated or risk-sensitive environments where control, auditability and assurance are critical
A background in data engineering, data management, information architecture or a related field, with progression into AI-enabled data and knowledge design
Experience leading specialist technical teams and influencing across a matrix organisation
Nice to have:
Desirable experience includes exposure to modern data environments, enterprise knowledge graph technologies, and transformation-led settings where operating models, standards or governance approaches were built from the ground up.