Senior Manager - Engineering, HSBC

HSBC

Location:
India, Hyderabad

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The GPS Service Virtual Assistant (VA)/Messaging Product Owner will be responsible for owning and driving the roadmap for Virtual Assistant and Messaging solutions within the GPS Service framework. This role will partner closely with the Corporate Investment Banking (CIB) VA/Messaging team to develop intelligent, client-centric solutions that enhance our digital servicing capabilities. As we transition away from a traditional call center model for our Foundational clients, the focus will be on leveraging virtual assistants and messaging channels to deliver faster, smarter client support.

Job Responsibility:

Own and drive the roadmap for Virtual Assistant and Messaging solutions within the GPS Service framework
Partner closely with the Corporate Investment Banking (CIB) VA/Messaging team to develop intelligent, client-centric solutions
Drive a robust knowledge governance strategy to ensure content is accurate, structured, and optimized
Collaborate with service teams to promote adoption of virtual assistants and messaging channels, track performance metrics, and improve client experience
Ensure virtual assistant and messaging channels evolve as scalable and effective extensions of the GPS service model
Engage with key stakeholders across the organization to gather feedback and identify opportunities for improvement
Foster a culture of continuous improvement by analyzing performance data and implementing enhancements
Lead and influence a large group of people without formal reporting relationships
Coordinate with multiple stakeholders at global level and get necessary decisions taken within desired timelines
Coach and mentor junior product managers in the team

Requirements:

Bachelor's degree in Business, Information Technology, or a related field
advanced degree preferred
Proven experience in product ownership or management, particularly in digital services, virtual assistants, or messaging solutions
Strong understanding of client service operations and the ability to translate client needs into effective digital solutions
Experience with knowledge management and governance strategies, particularly in the context of AI integration
Excellent communication and collaboration skills, with the ability to work effectively across teams and influence stakeholders
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Minimum of 12 years work experience in Transaction banking, preferably in Payment's product management
Proven experience in product management, product commercialization, IT and operations, process improvements or project management disciplines
Practical knowledge in solution development, business case development, requirement analysis
Strong analytical skills and ability to analyze complex problems, interpret customer and/or operational needs and develop integrated, creative solutions

Nice to have:

Advanced degree
Experience in Transaction banking, preferably in Payment's product management

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment
Equal opportunity employer
Valued and respected workplace

Additional Information:

Job Posted:
September 29, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Manager - Engineering