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Senior Manager – Delivery Services

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Experion Technologies

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IT - Administration

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Job Description:

Senior Manager responsible for client account management, project delivery, and business growth, balancing ongoing project delivery with customer relationship management to identify new opportunities.

Job Responsibility:

  • Completely manage client account balancing project delivery and customer relationship for new project identification
  • Coordinate client interactions for product requirement grooming, detailing, development, testing, rollout and release
  • Manage product development in Web/Mobile technologies with engineering practices (CI/CD, DevOps, Automated Testing)
  • Go into functional/technical details and motivate core team in design/solutioning phases
  • Handle end-to-end project delivery in Agile Methodology with product grooming and ceremonies
  • Apply project management skills (Estimation, Scheduling, Tracking, Commercials, Quality)
  • Manage teams of 20+ in global delivery model
  • Lead Agile teams anchoring ceremonies (grooming, sprint planning, retro, demo)
  • Enable team member competency development and professional growth
  • Understand modern web/mobile application development and technology architecture
  • Own delivery and pre-sales in client account
  • Manage stakeholder engagement for deliverables, account management, and strategic growth
  • Work in global delivery model with offshore teams
  • Own functional, technical, and commercial project quality
  • Analyze business problems and suggest solutions
  • Serve as servant leader building team confidence
  • Build customer confidence through detailing and business value additions
  • Conduct status meetings and communicate threats/actions to stakeholders
  • Negotiate scope changes and change requests
  • Study client business for digital transformation opportunities
  • Facilitate product grooming, sprint planning, daily scrums, and retrospectives
  • Track project schedules and identify threats/delays
  • Manage project commercials including revenue and margins
  • Ensure timely invoicing and deliverable quality
  • Develop new opportunities with sales and account leadership
  • Prepare project proposals with BA and architects

Requirements:

  • Expertise in product development and handling
  • Excellent client account/relationship management and negotiation skills
  • Experience leading large implementations with mobile/web development
  • Agile Project Management skills (ceremonies, grooming, estimation, tracking)
  • Excellent verbal and written communication
  • Passionate about detailing and analytics
  • Project delivery expertise and stakeholder relationship management
  • 12+ years total experience (8+ years relevant)

Nice to have:

  • Transportation domain experience (good to have)
  • Quality assurance and production support experience

Additional Information:

Job Posted:
December 08, 2025

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