Senior Manager – Administration & Site Operations Job at GlobalStep (Pune)

Job Description

This is an office-based leadership role located in Pune and requires regular on-site presence to effectively support workplace operations, employee experience, operational readiness, and business continuity. Own the operational heartbeat of GlobalStep Pune — facilities, security, procurement, hospitality, and the workplace environment that enables a global gaming business to perform at its best

Job Responsibility

Pune Site Operations Ownership Own end-to-end administration and operational management for the Pune facility, covering facilities, transportation, inventory management, procurement coordination, hospitality, and workplace operations
Premium Workplace Environment Maintain a world-class workplace environment across all operational areas including cleanliness, maintenance, employee comfort, hospitality standards, infrastructure readiness, and overall workplace experience
Facilities and Infrastructure Operations Ensure smooth functioning of all facilities infrastructure including seating, utilities, maintenance coordination, housekeeping, cafeteria operations, meeting spaces, employee areas, and operational readiness across the Pune studio
Security Operations and Coordination Coordinate physical security operations for the Pune facility including access control, visitor management, CCTV coordination, restricted-area discipline, and adherence to security protocols required for protection of client intellectual property
Crisis and Escalation Management Act as a trusted operational leader during emergencies, disruptions, or sensitive situations
Procurement and Vendor Management Own local and global procurement activities including vendor identification, commercial negotiations, contract coordination, cost optimization, invoice validation, procurement governance, and compliance with organizational procurement standards
Inventory and Asset Coordination Maintain operational oversight of inventory movement, asset tracking, workplace equipment coordination, and operational inventory discipline across administration-managed categories
Transportation Operations Manage employee transportation operations, vendor coordination, escalation handling, routing oversight, safety considerations, and transport-related operational continuity
Hospitality and Executive Coordination Manage hospitality and operational logistics for visiting overseas clients, employees, leadership personnel, and business guests including hotel coordination, airport pickups, travel support, workplace readiness, and overall experience management
CEO and Leadership Support Work directly with the CEO and senior leadership on Pune operational matters, approvals, escalations, vendor decisions, infrastructure discussions, operational reporting, and business continuity priorities
Vendor Ecosystem Management Build and maintain strong relationships with facility vendors, transportation providers, security agencies, hospitality partners, procurement vendors, contractors, landlords, and external service providers
SOPs and Operational Discipline Develop, standardize, and improve administration operating procedures, governance processes, vendor management frameworks, escalation mechanisms, and operational controls
24×7 Operational Ownership Operate with a high-ownership mindset in a 24×7 services environment with the ability to respond effectively during operational escalations, critical incidents, or urgent business situations

Requirements

Graduate or postgraduate qualification with 12 to 18 years of relevant administration, site operations, facilities, corporate services, or operational leadership experience
Demonstrated ownership of large-scale corporate facilities or operational environments with high employee density
Strong experience managing administration, facilities, procurement, transportation, hospitality, and vendor ecosystems together under a unified operational mandate
Proven ability to independently manage operational escalations and difficult situations with maturity and judgment
Strong commercial and negotiation capability with vendor management and procurement exposure
Experience working in fast-paced service environments requiring responsiveness, adaptability, and operational discipline
Executive communication maturity and comfort interacting directly with senior leadership and external stakeholders
Strong operational ownership mindset with ability to manage ambiguity and execute independently
Ability to balance authority, professionalism, employee sensitivity, and operational accountability
Strong written and verbal communication skills

Nice to have

Experience in IT services, gaming, GCCs, BPOs, technology environments, or large operational campuses
Exposure to security-sensitive or compliance-heavy operational environments
Experience supporting hybrid workforce environments
Prior interaction with law enforcement authorities, external agencies, or crisis management situations
Experience handling international visitor coordination and executive hospitality
Exposure to AI tools for vendor management, operational tracking, procurement coordination, reporting, or workflow automation

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Senior Manager – Administration & Site Operations

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