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NTT DATA Logo NTT DATA · IT - Administration

Senior Managed Services Delivery Implementation Architect

Malaysia, Petaling Jaya · Job Posted May 04, 2026
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Job Description

The Senior Managed Services Delivery Implementation Architect is an advanced subject matter expert, responsible for playing a pivotal role in designing and implementing a more complex managed services solution that addresses a client's specific business need. This role is responsible for the end-to-end project deployment within assigned enterprise clients, leading project implementation from a technology perspective and providing expertise in technical consultancy and assigned implementation service areas.

Job Responsibility

  • Acts as the single point of contact for managed services solution implementation in client account
  • Provides subject matter expertise in area of specialization relating to the managed services solution being implemented
  • Collaborates with internal teams to align technical solutions with client requirements
  • Ensures managed services solution(s) being implemented fulfill functional and technical requirements while meeting associated Service Level Agreements (SLAs)
  • Defines structure and architecture of the solution and its interfaces, performs feasibility analysis, keeps the solution aligned to the business goals and strategy
  • Organizes the design / plan agreed with the client into a managed service delivery plan
  • Generates project organization, deliverable plan that includes configuration verification, transition
  • Translates the high-level technical design / solution into low level deliverables
  • Owns the technical design and sign-off on all technical designs
  • Identifies and defines the proper project deliverables for each party (including partners) involved in the project and communicate clearly the KPIs, milestone checks and all the measurables
  • Defines and drives technical requirements signed off with customer per schedule for implementation teams
  • Organize and manages an appropriate team / system / partner to monitor the project progress, anticipate, detect and handle problems in the project
  • Supports customer / vendor in terms of technical design / issues / discussion where need arises
  • Ensures service acceptance testing (SAT) and user acceptance testing (UAT) is properly conducted in an end-to-end manner to ensure billing and payment management
  • Conducts proof of concept (POC) tests for proposed technical solution or to resolve existing issues
  • Resolves any problems / issues detected in project execution by communicating / negotiating with various parties involved, consultants, vendors, and etc.
  • and/or escalating to higher level
  • Performs any other activity relating to the managed services delivery implementation project as required

Requirements

  • Ability to self-drive significant projects
  • Excellent learning ability and objective oriented
  • Excellent collaboration skills with the ability to influence and steer diverse cross functional teams
  • Excellent organization skills and attention to detail
  • Team player with the ability to work under pressure
  • Ability to develop presentations for senior level stakeholders
  • Knowledge of all the different aspects of the technical delivery
  • Advanced business knowledge
  • Client focused and demonstrates a proactive approach to solving problems
  • Able to quickly change direction based on updated client specifications or system limitations
  • Advanced expertise in technical consultancy and implementation services
  • Advanced knowledge of project management methodologies (Agile and Waterfall)
  • Bachelor's degree or equivalent in Computer Science, Information Technology or Information Systems or related field
  • Advanced managed services provider experience preferred
  • Advanced demonstrated experienced gained within a similar role and matrixed managed services environment
  • Advanced demonstrated experience in IT project management and managed services delivery
  • Advanced demonstrated practical experience in technical architecting with relevant technologies, preferably from major services providers and/or solution providers
  • Advanced demonstrated experience in a pre-sales, consulting or client-facing role in a technology function

Nice to have

  • Relevant ITIL certification preferred
  • TOGAF or similar architecture certification preferred
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