Senior Maintenance Operative

• Oversee the team's response to resident maintenance cases raised via the Resident Portal / App which may involve direct interface with customers and / or third party contractors
• Support the Maintenance Manager and Assistant Maintenance Manager in day to day running of the department
• Assisting with managerial checks, department reporting and overseeing the successful and timely completion of all aspects of the department's work
• Ensuring the team regularly update the status of maintenance cases on the CRM platform, ensuring good communication levels at all times with both customers and other Quintain Living teams
• Identifying and where necessary arranging for training and development of the team
• Report defects to the in-house Defects Resolution Team, attending meetings where needed
• Oversee, and where necessary evolve, the process for pre-tenancy checks ensuring all apartments are ready for new move-ins
• Carry out quality control checks and where necessary train operatives to ensure these checks are done to the correct standard
• Oversee the Inventory move IN / OUT process in order to comply with lease obligations
• Carry out periodic inspections / quality control checks on Pre Move-In (Dusty) cleans and End of Tenancy Cleans, liaising with the relevant contractors where necessary
• Oversee and carry out Pre Move-Out apartment checks and record works / actions required in advance of move-out to help the refresh activities take place within the company's desired timeframes
• Oversee, and where required evolve, the completion of all apartment refresh works required to prepare apartments for the next resident
• Oversee regular checks on stock levels for equipment and materials ensuring the team have everything they need to fulfil the requirements of the department
• Oversee and organize the mid-term apartment inspections and apartment Planned Preventative Maintenance (PPM) ensuring good records are kept at all times
• Assist with all building compliance requirements related to Health and Safety
• Use the company's CRM and tech tools to carry out and record all activities ensuring a digital record of all works is archived for future reference
• Carry out any other activities, as required by the business, that are necessary to support the responsibilities of the maintenance department.

• Strong interpersonal skills essential as this is a customer facing role
• must be well presented
• IT literate with experience of using CRM / CAFM systems to monitor, track and update reported issues essential
• Well-organised and must have strong Administration skills
• Relevant experience at a similar level is required
• A positive mindset and adaptable/ receptive to change in a rapidly expanding business
• A team player overall, but can work independently for large amounts of time, accounting for their work output
• Flexibility is required
• May be required to attend site in the event of emergencies outside of normal working hours to attend to maintenance matters and there will be a minimum callout fee of 2 hours, paid at the hourly rate in these instances.

Competitive Salary and Benefits