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About Viator: Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
Job Responsibility:
Design, code, experiment and implement models and algorithms to enhance customer satisfaction, increase supplier value, optimize business results, and ensure infrastructure efficiency
Analyse large datasets including daily customer events, product, destination, supplier and pricing info, extracting key insights to spur innovation and improvement
Collaborate with product managers and various business stakeholders to ensure top-quality outcomes to meet internal objectives
Investigate and adopt innovative concepts that offer tangible benefits
Employ techniques like Deep Learning, Bayesian Modelling, Large Language Models, Product embedding, Recommendation Systems, and Computer Vision
Requirements:
5+ years of hands-on data science experience
In-depth knowledge of AI/ML/DL, Statistics, and related open-source libraries
Awareness of current ML techniques, keen on self-improvement and striving to solve real-world data challenges
Strong skills in SQL and at least one programming language
Experience in ML model productization and a grasp of MLOps
To be comfortable in code reviews, discussing architecture, and collaborating with a multidisciplinary team for regular model deployments
Experience in deploying online solutions and analysing real-time results through A/B testing
To be passionate about mentoring junior members of the team, and have a strong desire to help us perform to the best of our ability
Leadership qualities, autonomy, and team collaboration skills
Clear communication skills, awareness of the audience, and proactive sharing of findings. Actively involved in business networking and able to communicate complex ideas across the business simply and effectively
Nice to have:
Master's or PhD in Computer Science, Operations Research, Statistics, or related quantitative disciplines
Knowledge in Large Language Models (LLM), dynamic pricing, image processing, or recommendation systems
Prior experience in e-commerce or at an Online Travel Agency
What we offer:
Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
Donation matching. Give back? Give more! We match qualifying charitable donations annually
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
Travel perks. We believe that travel is employee development, so we provide discounts and more
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
Health benefits. We offer great coverage and competitive premiums