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About Viator: Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
Job Responsibility:
Research, prototype, and productionize generative AI models
Develop scalable GenAI pipelines that generate high-quality content, from product descriptions, reviews, titles, and other product content
Design and evaluate prompt tuning strategies and RAG systems to ensure factual and engaging outputs
Fine-tune foundation models and develop domain-specific adapters using techniques like LoRA, PEFT, and instruction tuning
Define best practices for model monitoring, including output quality, hallucination detection, and user feedback loops
Understanding use cases for Agentic AI communicating your findings with the wider ML team and product
Utilize RLHF methodologies to build feedback mechanisms that directly shape the behavior and quality of our generative AI outputs
Collaborate cross-functionally with product, design, and engineering to integrate models into user-facing applications
Stay up to date with the latest in GenAI research and help shape internal best practices
Design, code, experiment and implement models and algorithms to enhance customer satisfaction, increase supplier value, optimize business results, and ensure infrastructure efficiency
Collaborate with product managers and various business stakeholders to ensure top-quality outcomes to meet internal objectives
Investigate and adopt innovative concepts that offer tangible benefits
Requirements:
5+ years of hands-on data science experience
At least 2 years of experience with LLM
Awareness of current LLM techniques, prompt tuning, evaluations and model monitoring
In-depth knowledge of AI/ML/DL, Statistics, and related open-source libraries
Strong skills in SQL
Strong skills in at least one programming language
Comfortable in code reviews, discussing architecture, and collaborating with a multidisciplinary team for regular model deployments
Experience in deploying online solutions and analysing real-time results through A/B testing
Passionate about mentoring junior members of the team
Leadership qualities, autonomy, and team collaboration skills
Clear communication skills, awareness of the audience, and proactive sharing of findings
Actively involved in business networking and able to communicate complex ideas across the business simply and effectively
Nice to have:
Master's or PhD in Computer Science, Operations Research, Statistics, or related quantitative disciplines
Knowledge in (any or all) User Modelling, Representation Learning, RecSys, Large Language Models (LLM)
Prior experience in e-commerce or at an Online Travel Agency
What we offer:
Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonus
“Work your way” with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit (annual benefit to spend on yourself)