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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Senior / Loss Prevention Officer

Hong Kong, Sha Tin Employment contract · Job Posted October 08, 2025
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Job Description

The role involves patrolling the property, assisting guests with access, monitoring security systems, responding to emergencies, and maintaining a safe and secure environment. The candidate must comply with company policies, handle disruptions, and maintain confidentiality of sensitive information. Physical capability to handle dynamic and demanding situations is essential.

Job Responsibility

  • Patrol all areas of the property
  • assist guests with room access
  • monitor CCTV, alarm systems, and fire life safety systems
  • conduct daily hazard inspections
  • respond to accidents and provide first aid or CPR if needed
  • assist during emergency situations
  • defuse disturbances
  • complete incident and daily shift reports
  • ensure confidentiality of security operations
  • handle property interruptions and complaints
  • escort unwelcome individuals from the property
  • inspect tools and equipment
  • ensure compliance with company policies and procedures
  • assist individuals with disabilities
  • develop positive working relationships with colleagues.

Requirements

  • High school diploma or G.E.D. equivalent
  • ability to patrol property and assist guests with room access
  • monitor CCTV and alarm systems
  • conduct hazard inspections
  • administer first aid/CPR
  • handle safety concerns and disturbances
  • complete incident reports
  • maintain confidentiality of security reports
  • comply with company policies including safety and appearance standards
  • ability to stand, sit, or walk for extended periods
  • ability to lift objects weighing up to 50 pounds without assistance or over 75 pounds with assistance
  • ability to navigate uneven, confined, or elevated spaces
  • ability to use computers or point of sale systems
  • clear and professional communication skills
  • ability to anticipate and address guest needs.

Nice to have

  • Strong guest service skills
  • experience in handling safety emergencies
  • familiarity with monitoring security systems.

What we offer

  • Being part of a global team
  • access to opportunities for growth and development
  • inclusive and diverse work environment
  • adherence to equal opportunity principles.
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