Senior Loss Prevention Manager Job at Marriott Bonvoy (Ras Al Khaimah)

Job Description

Assists with security operations management on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. This role focuses on maintaining safe and secure environment for guests, employees and hotel assets by managing security policies, logs, certifications and documents required by law and Standard Operating Procedures.

Job Responsibility

Assists in the development and implementation of emergency procedures
Recommends follow-up action for security breaches
Conducts investigation of all losses of property assets and refers to proper management for disposition
Complies with all Corporate Security safety and security management guidelines and procedures
Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service
Conducts periodic patrols of entire property and parking areas
Recognizes success across areas of responsibility
Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
Implements action plans to monitor and control risk
Keeps abreast of local criminal activity as it may impact property
Maintains required reports and documentation regarding patrols of property and parking areas
Inspects all security equipment and verify that it is fully functioning
Provides means for obtaining necessary medical attention on a timely basis
Participates in hourly employee performance appraisals according to Standard Operating Procedures
Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Maintains first aid and CPR certifications required for Security officers
Implements local authority requirement for security and safety
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
Utilizes interpersonal and communication skills to influence and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns
Serves as a role model to demonstrate appropriate behaviors
Exemplifies excellent customer service and creates a positive atmosphere for guest relations
Meets quality standards and customer expectations on a daily basis
Provides services that are above and beyond for customer satisfaction and retention
Assists in minimizing cost of accident claims through aggressive claims management
Brings issues to the attention of Human Resources as necessary
Strives to improve service performance
Administers property policies fairly and consistently
Analyzes information and evaluates results to choose the best solution and solve problems
Develops and maintains a working relationship with local law enforcement authorities
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Provides guidance in setting health and safety policies and standards
Coordinates with Event Sales for VIP escort and media control for large events
Performs other reasonable job duties as assigned by manager

Requirements

High school diploma or GED
2 years experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major
no work experience required.

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Senior Loss Prevention Manager

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