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As a Senior Logistics Technician, you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians accelerating your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
Job Responsibility:
Runs daily safety topic huddles and conducts inspections of equipment
Manages and coordinates any escalated task risks and reported issues
Trains employees on safe and effective equipment and inventory moving
Ensures team and 3rd party vendors are in compliance with Microsoft Corporation safety standards
Procures, audits, and reviews personal protective equipment
Presents Identity and Access Management metrics to senior leaders
Supervises rack movement
Oversees handling and storage of hazardous materials and chemicals
Develops and implements plans leveraging 5S methodology
Prioritizes and assigns ticketed work to Inventory and Asset Technicians on team
Leverages process knowledge and technical skills to resolve escalations
Performs assigned tasks and escalates issues during high-volume work activity
Provides technical support and task specific guidance to a team of technicians
Directs the flow of packages from preparation to shipment
Schedules inbound and outbound logistics
Communicates directly with customers, stakeholders, vendors
Coordinates with external stakeholders
Conducts follow-ups on items logged within Intelligence Communication Manager
Supports creating more efficient receiving routes
Maintains a strong focus to optimize resources and improve quality
Serves as a liaison across Data Center teams
Positions organization to deliver solutions that exceed customer expectations
Maintains a strong stakeholder focus to improve quality
Engages with internal and external stakeholders
Collaborates with the IAM Standard team and Engineering team
Ensures teams maintain and perform steps required to keep the inventory balance accurate
Plans, forecasts, and develops strategies for space optimization
Prioritizes ticketing queues
Acts as the Subject Matter Expert about Return Merchandise Authorization and non-RMA warranty processes
Ensures teams process failed vendor hardware devices
Plans and supports manual return processes for non-RMA failed parts
Plans and prepares for large-scale replacement projects
Performs manual ordering processes of Original Equipment Manufacturer parts
Follows all Service Level Agreements related to RMA and non-RMA warranty process
Ensures team is following all processes and procedures for Data Bearing Device destruction
Manages schedule of data bearing devices destruction
Acts as a comprehensive resource for the decommissioning process
Handles any escalations
Assists with security investigations
Coordinates with and oversees any third-party vendors who perform data bearing devices destruction
Ensures team decommissions servers
Creates execution plans with the goal to improve satisfaction and performance
Identifies and resolves delivery and execution road blocks
Learns different elements of different suppliers
Gathers data related to POs and provides to direct management
Assists senior leadership with escalated procurement issues
Performs quality control for purchase order and escalations with vendors
Audits on-site supplies and deployment consumables
Serves as subject matter expert and models compliance
Seeks out opportunities to contribute to workstreams
Conducts root cause analysis and identifies training gaps
Facilitates and pilots environmental sustainability and zero waste initiatives
Completes required security and data management training
Conducts training for relevant site-specific procedures and tools
Serve as primary liaison for overseeing the fleet management program
Define numbers of vehicles needed and what type of vehicles & equipment
Oversee scheduled and preventative maintenance
Manage, route, and fulfill transportation requests
Audits vehicles and fleet resources
Requirements:
High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field
OR equivalent experience
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions
4+ years' experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation
OR equivalent experience
Nice to have:
4+ years' experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation