Senior Logistics Technician

• Perform cycle audits
• Execute incoming/outgoing deliveries
• Coordinate security escorts for third-party vendors
• Document inbound and outbound deliveries
• Comply with security and data management policies
• Escalate any security or safety incidents
• Engage in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks
• Conduct rack movement activities, supporting training on devices and tools and upholding safety standards
• Follow established protocols on dealing with unsafe materials out of containment, leveraging safety alert system, escalating to management, and properly disposing of them
• Ensure plans to maintain and organize space are followed
• Perform assigned tasks and escalates issues during high-volume work activity or escalation-based situations
• Leverage process knowledge and best judgment to complete next task without direct supervision
• Monitor inbound and outbound schedules, escalating deviations from scheduling
• Receive and organize deliveries for supported groups (e.g., IT, Critical Environments, Facility Management, third-party supplies, etc.)
• Coordinate, prepare, and execute incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) based on site-class designation
• Document inbound/outbound packages
• Receive, confirm, track, store, dispatch, and deliver material from the warehouse to destinations, including production facilities, retail stores, and corporate offices
• Begin to communicate directly with customers, stakeholders, vendors, (e.g., landlords) in regard to scheduling both inbound and outbound deliveries
• Apply appropriate customs documentations and standards for outbound packages
• Ensure complete and detailed physical inventory tracking and staging
• Maintain a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks
• Communicate across Data Center teams (e.g., Site Services, Critical Environment, Facility Management, Security, Vendors, Safety, Supply Chain), and support Microsoft and non-Microsoft gear deliveries
• Ensure IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies
• Build strong working relationships with customers
• Identify, coordinate, manage expectations, and offer alternatives when defining stakeholder solutions in light of ongoing company standards, operations, and procedures (e.g., schedule, technical feasibility, policy, procedure, tools)
• Maintain and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories)
• Perform inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity
• Perform material movement, including shipping/receiving and inventory management per standard process
• Start to monitor and prioritize ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities
• Engage supplier to initiate warranty claim when automation is not available and processes the orders
• Process failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices
• Perform manual return processes for non-RMA failed parts
• Begin to perform manual ordering processes of Original Equipment Manufacturer (OEM) parts
• Follow all Service Level Agreements (SLAs) related to RMA and non-RMA warranty process
• Perform destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary
• Ensure DBD serial number matches with database
• Coordinate with and oversee any third-party vendors who perform DBD destruction as necessary
• Begin to act as a resource for the decommissioning process to ensure customer security is maintained, performing data bearing devices (DBD) destruction as necessary
• Decommission servers, maintaining compliance, meeting Service Level Agreements (SLAs), and documenting actions taken against a decommissioning workflow
• Notify management about ordering stock shortages
• Escalate any issues to management
• Follow procedures to contribute to plans to develop, build, and run methodologies
• Ensure execution according to accepted procedures for consistency, accuracy, and timeliness of delivery
• Complete required security and data management training while complying with security and data management procedures/policies
• Comply with environmental sustainability and zero waste initiatives
• Facilitate training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement)
• Perform weekly vehicle inspections
• Coordinate with other teams (e.g., IT, CE) on location of equipment and staging on docs
• Embody our culture and values

• High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience
• The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

2+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.