Senior Localization Quality Manager

• Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally
• Develop, implement, and maintain a robust quality framework, including testing processes and standards
• Define and track key quality metrics and drive continuous quality improvement across all localized products and content
• Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops)
• Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials)
• Track and improve the quality performance of external localization vendors
• Identify opportunities for automation and tooling integrations specifically for quality and testing workflows
• Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience

• 5+ years of experience localization program management, quality management, AI/machine translation, or a similar role
• Proven ability to define, implement, and measure localization quality standards and metrics
• Experience with localization tools and bug tracking systems
• Highly organized, detail-oriented, and proficient in root cause analysis and issue prevention
• Ability to work in a cross-functional and fast-paced environment

Fluency in another language is preferred

• Health, Dental, Vision benefits start on your first day
• Access to One Medical accounts
• HSA and FSA plans available, with Spring contributing up to $1K for HSAs
• Employer sponsored 401(k) match of up to 2%
• Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep
• Access to BrightHorizons for child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching