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Spring Health is looking for a US based solutions-focused Localization Program Manager to support our continued global expansion and strengthening of our existing offerings. This role will report to the Director, Localization and is a full time position that is fully remote. Occasional travel may be required for team or company events.
Job Responsibility:
Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally
Develop, implement, and maintain a robust quality framework, including testing processes and standards
Define and track key quality metrics and drive continuous quality improvement across all localized products and content
Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops)
Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials)
Track and improve the quality performance of external localization vendors
Identify opportunities for automation and tooling integrations specifically for quality and testing workflows
Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience
Requirements:
5+ years of experience localization program management, quality management, AI/machine translation, or a similar role
Proven ability to define, implement, and measure localization quality standards and metrics
Experience with localization tools and bug tracking systems
Highly organized, detail-oriented, and proficient in root cause analysis and issue prevention
Ability to work in a cross-functional and fast-paced environment
Nice to have:
Fluency in another language is preferred
What we offer:
Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub for fitness, mindfulness, nutrition, and sleep
Access to BrightHorizons for child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year