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Adyen Logo Adyen · IT - Administration

Senior Localization Program Manager

United States, San Francisco 180000.00 - 240000.00 USD / Year · Job Posted March 22, 2026
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Job Description

Senior Localization Program Manager role at Adyen, the financial technology platform. The role involves engineering everything for ambition, tackling unique technical challenges at scale, and solving them as a team in an environment with opportunities to succeed.

Job Responsibility

  • Quality Strategy & Operations: Leverage feedback loops and scorecards to identify trends, driving continuous quality uplift across all Adyen touchpoints
  • Architect and deploy language-specific quality plans tailored to different content streams
  • Proactively hunt for quality bottlenecks
  • conduct deep-dive root cause analyses (RCA) and implement scalable preventive measures
  • Act as the final line of defense for linguistic bugs, investigating reports and ensuring rapid, high-quality resolution
  • Linguistic Asset Strategy: Lead the evolution of glossaries and style guides, ensuring Adyen’s unique tone of voice remains consistent globally
  • Oversee the lifecycle of linguistic assets to ensure all partners are working from a single, up-to-date source of truth
  • Innovation & Scalability: Constantly challenge the status quo by identifying automation opportunities within our workflows and dashboards
  • Define success metrics aligned with product/business goals
  • Act as a champion for AI-assisted quality workflows, testing and adopting new tech to scale our operations without sacrificing precision
  • Partner with Engineering and Product teams to integrate localization workflows into the CI/CD pipeline, leveraging TMS (Translation Management Systems) and API integrations
  • Vendor Ecosystem & Performance: Build a world-class network of linguistic talent
  • lead the hunt for top-tier translators and reviewers, managing everything from initial outreach to skill assessment
  • Manage negotiations for rates and project scopes, ensuring we balance cost-efficiency with premium quality
  • Hold our partners to high standards by tracking KPIs and SLAs, fostering long-term relationships that align with Adyen’s growth trajectory
  • Strategic Quality Assurance: Design a multi-layered QA strategy that intelligently allocates resources based on content impact and business priority
  • Balance internal expertise with external vendor support to create a flexible, bulletproof quality model

Requirements

  • 5+ years of experience in localization program management, project management, vendor management, quality management or a hybrid operations role
  • Experience working with AI and MT models and workflows
  • Demonstrated expertise managing external linguists, language service providers, or global linguistic talent
  • Solid understanding of quality frameworks, QA methodologies, and continuous improvement practices
  • Hands-on experience in linguistic asset creation and maintenance (terminology, style guides)
  • Deep proficiency with TMS tools (e.g., Phrase, Lokalise, Smartling, or Memsource) and project management software (Jira, Asana)
  • Ability to collaborate cross-functionally and influence quality outcomes at scale
  • Strong analytical skills with the ability to interpret quality data and act on insights
  • High attention to detail and strong organizational skills
  • Excellent communication and relationship-building skills, especially with external partners
  • Professional fluency in English and fluency in at least one additional language
  • Adapts quickly to evolving environments by influencing across Engineering, Legal, Marketing, and Ops
  • experienced in managing the unique requirements of diverse functional teams to deliver high-impact global products

Nice to have

  • At least 2 years in Fintech, Banking, or a highly regulated industry (InsurTech, HealthTech)
  • Experience with Machine Translation Post-Editing (MTPE) workflows
  • A solid understanding of internationalization principles (e.g., Unicode, pluralization, right-to-left support)
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