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Senior Localization Program Manager role at Adyen, the financial technology platform. The role involves engineering everything for ambition, tackling unique technical challenges at scale, and solving them as a team in an environment with opportunities to succeed.
Job Responsibility:
Quality Strategy & Operations: Leverage feedback loops and scorecards to identify trends, driving continuous quality uplift across all Adyen touchpoints
Architect and deploy language-specific quality plans tailored to different content streams
Proactively hunt for quality bottlenecks
conduct deep-dive root cause analyses (RCA) and implement scalable preventive measures
Act as the final line of defense for linguistic bugs, investigating reports and ensuring rapid, high-quality resolution
Linguistic Asset Strategy: Lead the evolution of glossaries and style guides, ensuring Adyen’s unique tone of voice remains consistent globally
Oversee the lifecycle of linguistic assets to ensure all partners are working from a single, up-to-date source of truth
Innovation & Scalability: Constantly challenge the status quo by identifying automation opportunities within our workflows and dashboards
Define success metrics aligned with product/business goals
Act as a champion for AI-assisted quality workflows, testing and adopting new tech to scale our operations without sacrificing precision
Partner with Engineering and Product teams to integrate localization workflows into the CI/CD pipeline, leveraging TMS (Translation Management Systems) and API integrations
Vendor Ecosystem & Performance: Build a world-class network of linguistic talent
lead the hunt for top-tier translators and reviewers, managing everything from initial outreach to skill assessment
Manage negotiations for rates and project scopes, ensuring we balance cost-efficiency with premium quality
Hold our partners to high standards by tracking KPIs and SLAs, fostering long-term relationships that align with Adyen’s growth trajectory
Strategic Quality Assurance: Design a multi-layered QA strategy that intelligently allocates resources based on content impact and business priority
Balance internal expertise with external vendor support to create a flexible, bulletproof quality model
Requirements:
5+ years of experience in localization program management, project management, vendor management, quality management or a hybrid operations role
Experience working with AI and MT models and workflows
Demonstrated expertise managing external linguists, language service providers, or global linguistic talent
Solid understanding of quality frameworks, QA methodologies, and continuous improvement practices
Hands-on experience in linguistic asset creation and maintenance (terminology, style guides)
Deep proficiency with TMS tools (e.g., Phrase, Lokalise, Smartling, or Memsource) and project management software (Jira, Asana)
Ability to collaborate cross-functionally and influence quality outcomes at scale
Strong analytical skills with the ability to interpret quality data and act on insights
High attention to detail and strong organizational skills
Excellent communication and relationship-building skills, especially with external partners
Professional fluency in English and fluency in at least one additional language
Adapts quickly to evolving environments by influencing across Engineering, Legal, Marketing, and Ops
experienced in managing the unique requirements of diverse functional teams to deliver high-impact global products
Nice to have:
At least 2 years in Fintech, Banking, or a highly regulated industry (InsurTech, HealthTech)
Experience with Machine Translation Post-Editing (MTPE) workflows
A solid understanding of internationalization principles (e.g., Unicode, pluralization, right-to-left support)