Senior Local Taxation Officer

• Processing taxation amendments, discounts, exemptions and reliefs
• Undertaking billing and recovery actions in line with statutory requirements
• Proactively reviewing arrears and progressing advanced recovery where appropriate, including preparation for bankruptcy and charging order cases
• Liaising with the HMRC Valuation Office, Enforcement Agents, and internal teams
• Responding to customer enquiries while maintaining high standards of customer service
• Managing your own caseload within a performance-driven revenues environment

• Detailed knowledge of local taxation legislation and recovery processes
• Ability to interpret and apply complex legislation accurately
• Confidence in making informed decisions on the appropriate next stage of recovery action, including write‑off decisions where applicable
• Strong communication skills with a customer‑focused approach
• Experience of effectively handling internal and external calls across Council Tax and/or Business Rates
• Good organisational skills, with the ability to manage and prioritise reactive and ad‑hoc work
• Confidence in using multiple IT systems
• Experience of using MRI One Revenues and Benefits (Academy) would be an advantage
• Appointment to this post will be subject to a DBS check obtained through the Disclosure and Barring Service

Experience of using MRI One Revenues and Benefits (Academy)

• Generous annual leave starting at 25 days plus bank holidays
• Local Government Pension Scheme and sick pay
• Access to our Employee Benefits Platform, including discounts, Cycle to Work and Home & Electronics schemes
• The option to buy up to 10 additional days' annual leave (pro‑rata)
• Car lease scheme
• Flexible use of bank holidays
• Additional Voluntary Contributions to your pension (Shared Cost AVCs) with tax and NI savings
• Access to training, apprenticeships and development opportunities
• Paid volunteering hours each year
• Equality, diversity and inclusion networks
• Employee Recognition Awards
• Agile working