Senior Loan Processor, Wells Fargo

Wells Fargo

Location:
United States, Charlotte

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Sr. Home Loan Processor (SAFE) in Transactions and Processing as part of Home Lending. This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

Job Responsibility:

Perform timely and clear communication with customers, settlement agents, brokers, and other counter parties to obtain missing information and documentation for the loan file
Submit loan file to underwriting for review
Ensure all compliance and underwriting guidelines are met
Enter loan information into the system
Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics
Act as an escalation point for lower-level Mortgage Processors to resolve issues and provide guidance and training
Provide work direction to a team of Mortgage Processors, ensuring metrics are achieved by planning, coordinating and monitoring daily activities
Interact with immediate team, functional area and internal peers
Interact with internal and external customers

Requirements:

4+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Prior mortgage loan processor experience
Exposure to Wells Fargo CORE application
Ability to gather, organize, and interpret data
Ability to navigate multiple computer screens while working on the phone
Demonstrated comfort and success in voice-to-voice customer service
Strong attention to detail and accuracy skills
Good verbal, written, and interpersonal communication skills
Experience with proactive problem solving and resolving customer complaints
Experience independently driving workload and meeting set expectations

Nice to have:

Prior mortgage loan processor experience
Exposure to Wells Fargo CORE application
Ability to gather, organize, and interpret data
Ability to navigate multiple computer screens while working on the phone
Demonstrated comfort and success in voice-to-voice customer service
Strong attention to detail and accuracy skills
Good verbal, written, and interpersonal communication skills
Experience with proactive problem solving and resolving customer complaints
Experience independently driving workload and meeting set expectations

What we offer:

Hybrid work schedule
Relocation assistance is not available for this position

Additional Information:

Job Posted:
June 04, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Loan Processor