Senior Loan Processor

• Perform timely and clear communication with customers, settlement agents, brokers, and other counter parties to obtain missing information and documentation for the loan file
• Submit loan file to underwriting for review
• Ensure all compliance and underwriting guidelines are met
• Enter loan information into the system
• Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics
• Act as an escalation point for lower level Mortgage Processors to resolve issues and provide guidance and training
• Provide work direction to a team of Mortgage Processors, ensuring metrics are achieved by planning, coordinating and monitoring daily activities
• Interact with immediate team, functional area and internal peers
• Interact with internal and external customers

4+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Exposure to Wells Fargo CORE application
• Ability to gather, organize, and interpret data
• Ability to navigate multiple computer screens while working on the phone
• Good attention to detail and accuracy skills
• Good verbal, written, and interpersonal communication skills
• Excellent customer service skills
• Strong Multitasking experience

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement