Senior Loan Documentation Processor, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking a Senior Loan Documentation Processor. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

Provide support in performing loan documentation closing duties on complex loan packages to ensure compliance with company's policies and government regulations
Process or close loans
Interact with 3rd Party Settlement agents to prepare and deliver closing documents
Perform administrative, operational, or customer support tasks related to complex loan packages
Manage an assigned pipeline of all loan types relative to business line
Provide subject matter expertise and interpretation of procedures to the team of Senior Loan Documentation specialists to ensure timely completion of work
Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process

Requirements:

4+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred Mortgage experience of 3+ years
Understanding of US Mortgage process related TRID regulations
Experience in US Mortgage Closing process is a must
MS Office Proficient
Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Underwriting, Closing and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education

Nice to have:

Excellent Spoken and written communication skills
Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone, email to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
Demonstrate active listening skills to accurately capture information and address concerns
Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
Collaborate cross functionally with Processing,& Sales teams for seamless communication, queue management and customer satisfaction

Additional Information:

Job Posted:
June 23, 2025

Expiration:
July 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Senior Loan Documentation Processor