Senior Linux Technical Support Engineer Job at Everseen (Pune)

Senior Support Engineer, On Prem / DC (APAC Shift)

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
Experience and/or familiarity with JVMs
In-depth operating system knowledge (e.g. Windows and/or Linux)
Familiarity with database concepts (e.g., Oracle, SQL Server or Postgres)
Well rounded experience with 1 or more application servers (e.g. Tomcat, Apache, IIS, NGINX etc.)
Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)
Strong degree of empathy for the customer experience
Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and potentially mentoring your team
Demonstrated ability to help other support engineers to grow their technical and troubleshooting skills
Excellent communication skills, possessing the ability to support customers over email, or screen-shares

Job Responsibility

Use professional written and verbal communications to customer base to resolve application issues
Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
Ability to explain the why behind issues and guide the customer to resolution with logic and context
Creation and curation of knowledge-base articles and documentation to help customers help themselves
Customer escalation support
Evaluate active tickets, prioritizing workload, and monitoring queue health
Build internal relationships with our development and product management teams to help communicate the needs and urgency of our customers
Advocate for our customers, influence product direction through customer feedback
Develop into a highly skilled support engineer with subject matter expertise in all types of technologies across the Atlassian stack

What we offer

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

Senior Support Engineer

The team is filled with talented, technical individuals that are excited to be b...

Location

Poland

Salary:

173000.00 - 186840.00 PLN / Year

Atlassian

Expiration Date

Until further notice

Requirements

Deep expertise in technical customer support supporting large enterprise environments and high-touch customers
Database expertise advanced SQL and database management skills
Proficient in scripting and automation (Python, Bash/Shell)
Experience with Identity and Access Management (IAM) / Authentication & Security Protocols strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL
Experience with systems Integration & Observability / Automation hands-on experience with Splunk, APIs, and REST integrations
Skilled across operating systems Linux, Unix, and Windows operating systems
Solid networking fundamentals with JVM/Java support experience
Solution oriented proven ability to troubleshoot, learn new technologies, and drive technical excellence
Strong collaborator collaborative team player, effective across diverse roles and functions

Job Responsibility

Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
Jumping on to calls with customers to provide updates on migration
Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project
Contribute to the creation and review of knowledge articles
Participate in release readiness activities

What we offer

health and wellbeing resources
paid volunteer days
This role may also be eligible for benefits, bonuses and equity

Senior Linux System Administrator - Support Engineer

Senior Linux System Administrator/System Support Engineer with expertise support...

Location

Australia , Canberra

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
At least 5 years of hands-on experience managing Linux systems in production environments, including HPC systems
Expertise in Linux/Unix operating systems, parallel file systems (Lustre, GPFS), and networking technologies
Proficiency in scripting/programming languages (Bash, Python, Perl, C++)
Experience with automation/configuration management tools (Ansible, Puppet, Chef, Terraform)
Strong understanding of networking concepts (TCP/IP, DNS, DHCP, firewalls, VPNs)
Familiarity with monitoring/logging tools (Nagios, Grafana, ELK Stack)
Experience with containerization technologies (Docker, Kubernetes)
Excellent problem-solving, analytical, and communication skills
Demonstrated ability to work independently in multi-technology environments and collaborate across teams

Job Responsibility

Deploy, configure, maintain, and troubleshoot Linux servers (Red Hat, CentOS, Ubuntu, or others) across physical, virtual, and cloud environments
Support, maintain, and optimize HPC systems, including installation, servicing, and advanced technical troubleshooting of hardware/software and parallel file systems
Monitor system performance, availability, and security using industry-standard tools and practices
Plan and execute upgrades, patches, enhancements, and migrations to ensure systems are current, secure, and optimized
Automate system administration tasks using scripting languages and configuration management tools
Implement and maintain backup/recovery strategies, disaster recovery plans, and system documentation
Collaborate with development, network, and security teams to support application deployments and troubleshoot issues
Provide technical consulting, mentoring, and guidance to junior team members
Ensure compliance with strict security protocols in sensitive environments
Participate in on-call rotation and respond to system incidents and outages

What we offer

Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance
Retirement plan options
Paid time off and holidays
Professional development opportunities
Flexible work arrangements

Fulltime

Senior Technical Support Engineer – SDN & Security

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellent Customer handling and communication (verbal and written) skills
Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
Experience in understanding and debugging SDN, SD-WAN environments
Experience with networking routing protocols like OSPF, BGP, etc.
Service Providers specific L2/L3 VPN, MPLS, EVPN, VXLAN, IPSec, Hub/Spoke network use cases
Good understanding of networking virtualization (Container Networking, OpenStack Networking)
Sound knowledge of Linux/Unix architectures and debugging
Scripting languages like Python, Shell
Good knowledge of Data Representation types (XML, JSON, YAML)
Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry

Job Responsibility

Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile
including their network topology, features, configurations, and service history that results in faster resolution
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of speciality
This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer

Technical Support Engineer role responsible for solving technical issues across ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related area of study with typically 2 - 4 years’ experience, master’s degree desirable
relevant industry qualification where applicable
proficiency in at least one major cloud platform such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
understanding of cloud architecture and services, including computing, storage, networking, and databases
strong knowledge of both Linux and Windows operating systems
good understanding of networking concepts such as DNS, TCP/IP, VPNs, and firewalls
ability to troubleshoot network and general connectivity-related issues in a cloud environment
proficiency in scripting languages like Python, PowerShell, or Bash
experience with automation tools and frameworks, such as Ansible, Chef, or Terraform
knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB)

Job Responsibility

Provide timely and effective technical support for cloud services and infrastructure
address customer inquiries, troubleshoot issues, and resolve technical problems
escalate complex issues to senior engineers or relevant teams when necessary
monitor cloud resources and services to ensure optimal performance and availability
assist in the configuration and deployment of cloud services
communicate effectively with customers to understand their issues and provide solutions
document customer interactions and technical issues in support tickets or knowledge bases
educate customers in best practices and efficient use of cloud services
perform regular maintenance and updates on cloud systems
ensure cloud environments are secure and compliant with industry standards

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
personal and professional development programs
unconditionally inclusive work environment.

Fulltime

Senior Support Engineer

We are looking for customer champion who drives agreement and improvement across...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years of experience in a highly technical enterprise support role, preferably in a software development environment dealing with Java/J2EE application troubleshooting
Experience with operating systems (e.g., Linux, OS X, and Windows)
Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, JBoss)
Advanced relational database knowledge and experience with most common RDBMS (MySQL, Postgres, Oracle)
Advanced knowledge of version control systems such as Git/SVN
Serve as an expert, communicating with customers and stakeholders on detailed technical matters, providing progress updates to customers and their leadership, and communicating next steps
In addition to resolving complex technical issues, you will also need excellent communication skills to summarise work done and good judgement about when you need to escalate to get support from other teams
Advocate for the customer by representing their needs and perspectives to internal business and product teams
Assist your global teammates in driving tickets in your areas of expertise to resolution
You will be responsible for maintaining and driving a team culture where we constantly look to improve and deepen our technical knowledge, and you take responsibility for tough situations and your own technical growth

Job Responsibility

Providing advanced support and product expertise to our largest customers
Be a lead level III support engineer working on important customer accounts
Work with other team members in Atlassian offices globally
Improve our support capabilities, capacity, and quality for our largest customers
Perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products
Participate in customer-facing calls communicating progress updates, action plans, and resolution details

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Senior Support Engineer

Senior Support Engineer - Korean Speaking. Working at Atlassian. Atlassians can ...

Location

South Korea

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in support, software services, and/or system administration for a large end-user community
2+ years of experience working with enterprise customers in a high touch model
Database skills, with the expertise to write and update SQL queries with ease
Expertise to write Scripts (Python, bash/shell)
Experience with SSO, SAML, LDAP, Active Directory, SSL, etc
Experience with Splunk
Experience with APIs and REST calls
Worked with different operating systems, such as Linux, Unix, and Windows.
Knowledge of networks
Experience supporting Java, especially the JVM components

Job Responsibility

Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams
Escalate issues in a timely manner according to Standard Operating Procedures
Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates
Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers
Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers
Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects
Understand customer use cases and advocate for their needs to influence feature requests and bug fixes
Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team
Ramp up quickly on new technologies and how to use them in a customer-facing environment
Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values

What we offer

Atlassians can choose where they work – whether in an office, from home, or a combination of the two
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

Fulltime

Senior Linux Engineer

We are looking for a skilled Linux/Unix Systems Engineer to join our IT Systems ...

Location

Switzerland , Genève

Salary:

Not provided

Randstad

Expiration Date

February 28, 2026

Requirements

Master’s degree (or equivalent higher education diploma) in IT or related field
Strong knowledge of Linux (RHEL) and Unix (AIX)
Solid experience with Ansible (roles, playbooks, module maintenance)
Experience with Content View and Satellite administration
Knowledge of AWX administration
Strong understanding of IT security practices
Fluent English
Fluent French
Excellent teamwork and knowledge-sharing abilities
Strong writing, synthesis, and presentation skills

Job Responsibility

Administer and maintain virtual Linux and Unix servers
Manage system updates and version upgrades
Automate day-to-day operational activities
Handle incident resolution and service requests
Manage vulnerabilities and apply security best practices
Provide technical support to solution integrators

Fulltime

Senior Linux Technical Support Engineer

Everseen

Location:
India , Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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Job Posted:
December 08, 2025