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Senior Linux Technical Support Engineer

India, Pune · Job Posted December 08, 2025
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Job Description

As a Senior Linux Technical Support Engineer, you will be responsible for providing technical support and assistance with Linux-based systems. You will work closely with the Tech Support team to ensure the smooth operation of Linux servers and assist in resolving technical issues.

Job Responsibility

  • Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
  • Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
  • Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
  • Assist in the installation, configuration, and maintenance of Linux-based software applications
  • Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
  • Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
  • Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved

Requirements

  • Proficiency with Linux command-line tools and utilities
  • Basic knowledge of ticketing tools (Jira, ServiceNow)
  • Hands-on experience using Git for version control
  • Working knowledge of containerization tools (Docker, Podman, container)
  • Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
  • Familiarity with configuration management and automation using Ansible
  • Awareness of monitoring and visualization tools (Prometheus, Grafana)
  • Strong problem-solving and troubleshooting skills
  • Effective communication and interpersonal abilities
  • Team-oriented mindset with adaptability to shifting priorities
  • Willingness to work in shifts to provide 24x7 support
  • Bachelor’s degree in Information Technology or a related field, or equivalent work experience
  • Red Hat Certified System Administrator (RHCSA) certification is mandatory
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