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Senior Lifecycle Marketing Manager

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Figure

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Location:
United States

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Category:
-

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Contract Type:
Not provided

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Salary:

104000.00 - 130000.00 USD / Year

Job Description:

As a Senior Lifecycle Marketing Manager at Figure, you will architect and execute end-to-end strategies that engage customers throughout their journey—fueling product adoption, retention, and cross-sell across HELOC and DSCR offerings. Leveraging AI-driven programs such as voice, voicemail, and SMS, you’ll ensure every touchpoint is personalized and seamlessly integrated into existing lifecycle email triggers and nurture flows. This role demands a deep understanding of customer behavior across crypto and mortgage products, and the ability to transform that insight into campaigns that move the needle on funnel conversion and revenue growth.

Job Responsibility:

  • Build and maintain data-driven lifecycle marketing strategies to drive revenue growth, product engagement, and cross-sell
  • Drive funnel conversion metrics across Figure’s HELOC and DSCR products through AI voice, voicemail and text programs and tools
  • Build a deep understanding of our customer journeys and value propositions across all of Figure’s mortgage and crypto products
  • Work and communicate clearly with cross-functional teams and manage multiple lifecycle programs and initiatives to drive funnel conversion, user engagement and product adoption
  • Maintain operational excellence and clear/concise naming conventions and documentation for reporting purposes
  • Understand technical concepts enough to communicate requirements to technical teams
  • Test and iterate on existing sequences to improve progression, conversion, and ultimately grow revenue
  • Proofread and ensure content meets brand and compliance guidelines when delivering assets
  • Excel in a fast-paced environment and be comfortable meeting tight deadlines
  • Demonstrate strong analytical skills with the ability to pivot based on data and optimize towards KPIs

Requirements:

  • 4+ years of experience in email marketing, SMS, and/or marketing automation broadly
  • Expert with Braze, or other marketing automation tool and strong understanding of HTML and/or Liquid code
  • Experience with VoIP platforms like NiCE or RingCentral
  • Understanding of advanced segmentation, databases, and logic
  • Proven experience managing A/B tests and optimizing email campaigns with tangible growth and revenue results
  • Excellent project management skills with the ability to prioritize tasks and meet deadlines
  • Strong communication and collaboration to work effectively with cross-functional teams

Nice to have:

  • Experience with voice and text AI tools like Regal, Decagon, Sierra, and others are a big plus
  • Experience in Financial Services and Fintech is a plus
What we offer:
  • 25% annual bonus target, paid quarterly
  • Company equity in the form of RSUs
  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Employer-funded life and disability insurance coverage
  • 11 Observed Holidays & PTO plan
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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