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As a Senior Lifecycle Marketing Manager at Figure, you will architect and execute end-to-end strategies that engage customers throughout their journey—fueling product adoption, retention, and cross-sell across HELOC and DSCR offerings. Leveraging AI-driven programs such as voice, voicemail, and SMS, you’ll ensure every touchpoint is personalized and seamlessly integrated into existing lifecycle email triggers and nurture flows. This role demands a deep understanding of customer behavior across crypto and mortgage products, and the ability to transform that insight into campaigns that move the needle on funnel conversion and revenue growth.
Job Responsibility:
Build and maintain data-driven lifecycle marketing strategies to drive revenue growth, product engagement, and cross-sell
Drive funnel conversion metrics across Figure’s HELOC and DSCR products through AI voice, voicemail and text programs and tools
Build a deep understanding of our customer journeys and value propositions across all of Figure’s mortgage and crypto products
Work and communicate clearly with cross-functional teams and manage multiple lifecycle programs and initiatives to drive funnel conversion, user engagement and product adoption
Maintain operational excellence and clear/concise naming conventions and documentation for reporting purposes
Understand technical concepts enough to communicate requirements to technical teams
Test and iterate on existing sequences to improve progression, conversion, and ultimately grow revenue
Proofread and ensure content meets brand and compliance guidelines when delivering assets
Excel in a fast-paced environment and be comfortable meeting tight deadlines
Demonstrate strong analytical skills with the ability to pivot based on data and optimize towards KPIs
Requirements:
4+ years of experience in email marketing, SMS, and/or marketing automation broadly
Expert with Braze, or other marketing automation tool and strong understanding of HTML and/or Liquid code
Experience with VoIP platforms like NiCE or RingCentral
Understanding of advanced segmentation, databases, and logic
Proven experience managing A/B tests and optimizing email campaigns with tangible growth and revenue results
Excellent project management skills with the ability to prioritize tasks and meet deadlines
Strong communication and collaboration to work effectively with cross-functional teams
Nice to have:
Experience with voice and text AI tools like Regal, Decagon, Sierra, and others are a big plus
Experience in Financial Services and Fintech is a plus
What we offer:
25% annual bonus target, paid quarterly
Company equity in the form of RSUs
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage