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Senior Life Cycle Engineer

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SITA

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Location:
Jordan; Egypt , Amman ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As Senior Life Cycle Engineer will be responsible for the L3/Expert/SME role, responsible for building and deploying the service configuration including operational fault management for SITA managed VERSA SDWAN solution, The ideal candidate will be responsible for configuring and troubleshooting LAN, WAN and SD-WAN, solutions to resolve our customers' technical issues. The candidate will support the customer by acting as the liaison between the customer and other internal teams. The candidate must be willing to learn about new technologies & possess the ability to work in a complex N/w & Security environment.

Job Responsibility:

  • Manage the complete lifecycle of network & security services, from initial provisioning through to decommissioning, ensuring adherence to quality standards and operational efficiency
  • Responsible for Implementation, Deployment & providing L2/L3 support for Airport network & security Infra, including LAN, WAN, firewall, Versa SDWAN solution
  • Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support
  • Day to Day configuration, management, and operations of network infrastructure including firewalls, SD-WAN, wireless LAN, etc
  • Precipitating in the planning, deployment and delivery of network-related projects including the elements of global SD-WAN deployment
  • Oversee the LAN, WAN, Security & SD-WAN managed service for customers, ensuring that configurations are optimized
  • Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc
  • Working knowledge of the following routing protocols: BGP, OSPF
  • and optional for EIGRP, QOS
  • Experience in troubleshooting Cisco or Juniper routers, switches & firewalls (CISCO ASA & PALO ALTO)
  • Participate in meetings and reviews with customers, providing reports on the performance and projects
  • Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements
  • Handle customers’ technical enquiries as well as service-related enquiries
  • Support knowledge sharing and training, both internally and with customer teams
  • Support the Project Manager and/or Customer Success Specialist with the coordination of the final delivery/migration steps

Requirements:

  • At least 6-10 years of experience in the Information Technology / Telecom Industry
  • Proven track record in producing, communicating, and documenting successful technical customer solutions
  • Working Experience on enterprise customers projects: Network Solutions (MPLS & SDWAN)
  • Must demonstrate a strong understanding of Firewalls Architecture with hands-on experience
  • Must have strong experience with Complex Routing & Switching Environments
  • Ability to work independently is critical
  • Experience in software release management activities
  • Strong troubleshooting and problem-solving skills
  • Strong Customer Support and interpersonal skills are required
  • Degree or equivalent experience in Engineering or Computer Technologies
  • Change management/ Project Management knowledge along with ITIL knowledge
  • Be autonomous and agile in changing environments, with a sense of initiative and proactivity
  • Strong communication & Analytical skills
  • Quality and process-oriented
  • Attention to detail, understanding of process interlocks and dependencies
  • Proficiency in English is a must
  • Any Security Associate level certification is mandatory
  • CCNA/NP or JNCIS / IP is mandatory

Nice to have:

  • Will be an addon to have skills in Virtualization Technologies
  • Experience in network automation through scripting languages such as Python Ansible, Jason etc. is a plus
  • Working knowledge of Datacenter switching e.g., Cisco Nexus, ACI.: will be added advantage
What we offer:
  • Flex Week: Work from home up to 2 days/week (depending on your team's needs)
  • Flex Day: Make your workday suit your life and plans
  • Flex-Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
  • Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Additional Information:

Job Posted:
January 26, 2026

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