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Senior Lettings Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Coventry

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Category:

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Contract Type:
Employment contract

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Salary:

36149.00 GBP / Year

Job Description:

Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in helping customers to move into their new home within the West Midlands. We’re looking for a motivated and experienced housing professional to join our team and play a key role in delivering a high-quality allocations, lettings, and empty property management service. This is an exciting opportunity to make a real difference by helping people access safe, sustainable homes while ensuring our properties are let efficiently and in line with policy.

Job Responsibility:

  • Support the delivery of a high-quality allocations, lettings, and empty property management service
  • Ensure empty properties are re-let promptly, in line with the allocations policy and agreed performance targets
  • Deliver sustainable lettings through effective shortlisting, eligibility checks, and assessments to help new tenants sustain their tenancies
  • Build and maintain strong working relationships with local authorities, particularly around Choice Based Lettings and nomination arrangements
  • Ensure systems and processes operate effectively to deliver excellent customer service and high levels of customer satisfaction

Requirements:

  • Previous experience working within the housing sector
  • Understanding of allocations policies and lettings processes
  • Confident working to performance targets
  • Organised
  • Customer-focused
  • Committed to delivering a high-quality service
  • Comfortable working with partners and stakeholders
What we offer:
  • Annual leave starts at 26 days per year plus bank holidays
  • Annual leave purchase scheme – option to buy up to an additional 5 days per year
  • Enhanced family leave (maternity, paternity and adoption)
  • Organisational sick pay
  • Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
  • Competitive Salary
  • Comprehensive health insurance and wellness programs
  • Flexible working hours and generous leave policies
  • Access to training programs and career development resources

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 24, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
Job Link Share:

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