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Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in helping customers to move into their new home within the West Midlands. We’re looking for a motivated and experienced housing professional to join our team and play a key role in delivering a high-quality allocations, lettings, and empty property management service. This is an exciting opportunity to make a real difference by helping people access safe, sustainable homes while ensuring our properties are let efficiently and in line with policy.
Job Responsibility:
Support the delivery of a high-quality allocations, lettings, and empty property management service
Ensure empty properties are re-let promptly, in line with the allocations policy and agreed performance targets
Deliver sustainable lettings through effective shortlisting, eligibility checks, and assessments to help new tenants sustain their tenancies
Build and maintain strong working relationships with local authorities, particularly around Choice Based Lettings and nomination arrangements
Ensure systems and processes operate effectively to deliver excellent customer service and high levels of customer satisfaction
Requirements:
Previous experience working within the housing sector
Understanding of allocations policies and lettings processes
Confident working to performance targets
Organised
Customer-focused
Committed to delivering a high-quality service
Comfortable working with partners and stakeholders
What we offer:
Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Competitive Salary
Comprehensive health insurance and wellness programs
Flexible working hours and generous leave policies
Access to training programs and career development resources