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Senior Lending Officer

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Wyndham Destinations

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Location:
Philippines , Pampanga

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Where Memories Start with You. Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Job Responsibility:

  • Provide exceptional customer service in every interaction
  • Review all sales and contract documents for completeness, compliance and accuracy
  • Assess customer needs for meeting income and expense verification requirements
  • Ensure timely collection and processing of any information required to complete the loan assessment process
  • Timely processing of all applications and new information
  • Analyse and evaluate credit applications for unsuitability under NCCP using serviceability calculators, prior credit history, documentation from applicants, and where applicable, prior customer history
  • Evaluate and approve credit applications with designated sign off limits
  • Effectively liaise with sales offices and other internal stakeholders
  • Processing rescissions and organizing refunds within company guidelines
  • Observe and identify any compliance concerns, patterns or any other issues and escalate as appropriate
  • Document Management and ensuring that all documents are entered and saved into internal document management system
  • Follow all compliance guidelines and processes
  • Complete quality call reviews
  • Contacting customers via multi-channels (phone, email, SMS) and or their designate (where required at times) to validate and collect evidence of income
  • clarify and or confirm information in relation to their application with Wyndham
  • All other reasonable duties as requested or required
  • Comply with relevant legislation including and not limited to Privacy Act
  • NCCP & AML
  • Employees must ensure they comply with Wyndham Destination's OH&S Policy, procedures and any reasonable instructions given by Wyndham Destinations
  • Employees must not wilfully or recklessly interfere with or misuse anything provided for health and safety
  • Display innovations through inspiring, creating and improving processes and products
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise

Requirements:

  • Previous experience in Consumer Lending / Credit Underwriting or willingness to learn
  • Previous experience in Customer Service
  • Strong written and verbal communication skills, including ability to communicate with customers in a professional and courteous manner
  • Strong understanding of the regulatory credit risk framework under National Consumer Credit Protection Act 2009 (NCCP), Anti-Money Laundering (AML) and Privacy Act Australia and New Zealand (Privacy)
  • Demonstrate good organizational and time management skills
  • Ability to multi task
  • Effectively work to balance working within tight timelines and regulatory requirements
  • Effectively work under pressure and be able to meet deadlines and KPI’s as set
  • Ability to meet deadlines and Key Performance Indicators
  • Attention to detail and accuracy
  • Experience in general banking procedures and competent numeric skills
  • Sound knowledge of Microsoft products such as Excel, Word and Outlook
  • Ability to work as a team player, be supportive of co-workers and be willing to contribute to a positive working environment

Additional Information:

Job Posted:
December 29, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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