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This pivotal role exists at the intersection of knowledge management, legal AI enablement and practice technology. You will responsible for evaluating, developing and ensuring adoption of knowledge-backed systems/processes and appropriate legal practice technology, with a strong focus on driving Legal AI transformation among lawyers.
Job Responsibility:
Knowledge-backed systems and processes: be a Subject-Matter Expert (SME) for all knowledge-backed systems, tools and processes
help curate and leverage legal knowledge and data in the firm
identify ways to augment and automate knowledge processes
deliver training to lawyers
be a key liaison with our firm’s cohort of Knowledge Lawyers
assist in drafting responses to pitches/RFPs on knowledge/technology capabilities and help formulate requirements for bespoke client offerings
Legal AI Enablement: be directly involved on large-scale legal AI product pilots and implementations
preparing business cases, measuring delivery against KPIs, and evidencing return on investment (ROI)
designing test methodology and comparison frameworks to help inform investment decisions
providing demos and training to lawyers and clients
Change Management: encourage adoption of all appropriate practice technology and processes
help provide ideas for troubleshooting obstacles to user engagement
Data Reporting & Analytics: analyse and synthesise usage data across a number of Knowledge/AI platforms using PowerBI dashboards
Risk/Regulatory/Compliance support: work with our firm’s Office of General Counsel on issues relating to knowledge, legal technology and AI enablement
Line Management: line-management of three Knowledge paralegals
Requirements:
Minimum of 3 years’ experience of working as a knowledge professional, innovation manager, legal technologist or similar role in the legal sector
A law degree, masters, legal apprenticeship, or similar qualification
Excellent communicator, able to work with people of varying levels of seniority and technical experience and adept at translating complex information into clear, concise, and engaging content
Experienced at delivering training and demonstrations on legal technology, with the ability to provide practice-specific examples
Sufficient knowledge of legal principles to be able to: identify appropriate legal use cases
tailor lawyer interactions to different target audiences
classify knowledge assets appropriately by work type, document type, and/or legal concept
Highly organised with good project management skills
Experience of data reporting, using data visualisation tools such as PowerBI
Strong analytical mindset — able to interpret usage data, feedback, and AI metrics to improve content and workflows
Nice to have:
Experience managing knowledge bases or structured content repositories and/or an understanding of taxonomy, metadata, and content governance frameworks
Familiarity with AI tools, LLM-based systems, or AI knowledge ingestion processes, particularly within a legal context
What we offer:
Supportive of flexible working arrangements, tailored to the individual, wherever possible