Senior Learning Experience Designer Job at Mastercard

Senior Learning Experience Designer

Mastercard

Location:
Portugal

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a Senior Learning Experience Designer (LXD) to play a pivotal role in crafting high-impact, end-to-end learning experiences. This role will break new ground, lead with a consultative mindset and translate complex business and learner needs into engaging, scalable solutions. At Mastercard, our people are our greatest asset. We are deeply committed to setting employees up for success from the moment they join, and supporting them through key career transitions along the way. The Sales & Customer Success team designs and delivers cohesive experiences across the globe. This role will be instrumental in designing and shaping these end-to-end employee experiences, with a particular focus on sales and customer success learning cohorts, and career development moments that matter. Partnering closely with the Sales & Customer Success Academy, subject-matter experts, Program Managers, and other key stakeholders, the Senior LXD will deliver learning solutions that enable both immediate readiness and sustained sales success - while meeting the diverse needs of a global, multi-generational workforce.

Job Responsibility:

Analysis: Collaborate and consult with Program Managers/Stakeholders to understand training needs, learner profiles, and performance gaps
Conduct learning needs analysis (LNAs) to customize learning paths and strategies
Adapt & maintain existing training materials, including internally created content and content libraries
Design: Partner with our Sales & Customer Success Program Managers, SMEs, and other stakeholders to prototype and build end-to-end experiences, ensuring alignment with strategic goals
Choose appropriate instructional design modalities (beyond just e-learning) for content development and implementation, considering scalability, and maintenance
Draft design documents, such as curriculum maps, course outlines, storyboards and learning objectives
Curate content libraries and maintaining content improvements and updates
Implement agile methodologies, using iterative development and feedback loops to continuously enhance learning assets
Incorporate visual design principles to ensure that presentations and learning materials are visually appealing and enhance the user experience
Development: Build engaging, effective, and interactive learning experiences using authoring tools
Implement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives
Explore new tools and methodologies to break new ground
Implementation: Partner with Program Managers to ensure smooth rollout of learning experiences to support during the initial launch of training programs
Test and refine course materials based on feedback from beta tests or pilot sessions, using analytics and user behaviour metrics to inform refinements
Iterate on user feedback, employing agile product management practices to continuously evolve and enhance learning offerings
Evaluation: Gather feedback from learners and stakeholders post-training to assess the effectiveness of learning experiences
Collaborate with PMs to analyse key metrics - NPS/KPI
Implement revisions based on evaluation findings to ensure continuous improvement

Requirements:

3+ years of experience in a similar role, preferably in a fintech/tech environment/sales training
Expert level knowledge of Learning authoring tools: Articulate - Rise & Storyline (Or similar)
LMS Platforms (Cornerstone/Degreed/Absorb etc.)
SharePoint publishing
Graphic design (Adobe Illustrator/Canva/Figma)
Video Production (Adobe Premiere Pro/Camtasia/Synthesia)
Copywriting abilities
Exceptional organization and project management skills
Comfortable using PM Tools, E.G. Monday.com/Asana/Jira etc.
Self-directed and comfortable working within a distributed team
Strong visual design skills to be able to develop visually appealing and engaging content
Strong ability to influence across teams and build partnerships that drive business outcomes
Strong communication, and interpersonal skills (presentation & consultancy and training evaluation skills.)
Expert knowledge of principles and methods for designing and delivering training material

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Mastercard - All Job Offers

Job Link Share: