Senior Learning Experience Designer, Checkr

Checkr

Location:
United States, Denver

Category:
Education

Contract Type:
Employment contract

Salary:

82000.00 - 102000.00 USD / Year

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Job Description:

As a Senior Learning Experience Designer, you will be a part of the Service Excellence team within the Operations organization, focusing on the training, enablement, and content for the support ticket-based teams. Reporting to the manager, Sr. Manager, Service Excellence, you’ll partner closely with support and compliance teams across operations. This role is responsible for designing a scalable, global onboarding and learning framework that drives faster ramp and consistent results across a distributed workforce.

Job Responsibility:

Lead the design and delivery of global training programs, partnering with SMEs, product managers, and stakeholders to ensure effective implementation and continuous feedback loops
Develop and implement onboarding and training frameworks that work across diverse regions and cultures, balancing classroom, digital, blended, and self-paced approaches
Collaborate with global stakeholders to ensure effective design and programmatic implementation of learning solutions that address workforce needs across different cultures and regions
Conduct a comprehensive global needs analysis and translate insights into instructional strategies that scale across regions and BPO sites
Create, manage, and continuously iterate on global learning content for SaaS product support and BPO teams, ensuring effective and standardized ramp timelines across all locations
Build processes for rapid iteration and continuous improvement in a fast-paced environment, setting standards for program quality and measurement

Requirements:

3+ years of instructional design experience with a focus on global training initiatives
Expertise in instructional technologies and Learning Management Systems
Experience with complex content and multiple delivery modalities: classroom, online, blended, self-paced
Strong skills in multimedia design (video, micro-learning, job aids, responsive design, gamification, simulations) hands-on or through managing vendors
Ability to lead cross-functional stakeholders and own programs end-to-end from needs analysis to impact measurement
Thrives in a fast-paced, changing environment
self-motivated and able to work independently
Willingness to travel as needed

What we offer:

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks like lunch four times a week, a commuter stipend, snacks, and beverages

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Learning Experience Designer