Senior Lead Systems Operations Engineer

• Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
• Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
• Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
• Act as a Platform Reliability Engineering (PRE) subject matter expert, providing deep technical leadership in one core domain (Database, Cloud, Network, Compute/Storage, Middleware, or Application Support)
• Lead analysis and resolution of complex, systemic production reliability issues, translating recurring incidents into long-term engineering solutions
• Apply SRE principles including SLIs, SLOs, error budgets, and incident-driven engineering improvements to both new and legacy platforms
• Define and drive enterprise observability standards, including metrics, logs, traces, alerting, and service health dashboards
• Design and implement automation-first solutions to reduce operational toil, improve MTTR, and enable self-healing and self-service
• Partner with application, infrastructure, cloud, and support teams to improve availability, performance, capacity, and resiliency
• Lead or contribute to blameless post-mortems, ensuring measurable and sustained reduction of repeat incidents
• Translate complex technical and operational risks into clear, data-driven guidance for senior leadership
• Mentor engineers and support staff on reliability engineering, observability, and automation best practices

• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 7+ years of experience in Systems Operations, SRE, Platform Engineering, or Production Support with deep expertise in at least one platform domain: Database, Cloud, Network, Compute/Storage, Middleware, or Enterprise Application Support
• Strong hands-on experience applying SRE practices, including SLI/SLO definition, error budgets, and reliability metrics
• Proven experience troubleshooting and resolving large-scale, distributed production systems
• Hands-on experience with observability and monitoring tools such as Grafana, Splunk, Prometheus, Cribl, ThousandEyes, AppDynamics, or equivalent, including dashboards, alerting, logs, and metrics
• Strong scripting and automation skills using Python, Bash, and/or PowerShell to reduce operational toil
• Experience building automation or reliability tooling using APIs, Git-based workflows, and modern engineering practices
• Solid understanding of incident, problem, and change management in enterprise production environments
• Strong communication and influencing skills across engineering teams and senior leadership
• Experience with capacity management, performance engineering, and resiliency design (HA, fault tolerance, RTO/RPO)
• Experience operating in hybrid environments (on‑prem + cloud) with complex enterprise dependencies
• Familiarity with infrastructure automation / IaC tools such as Ansible or Terraform
• Ability to drive technical debt remediation for critical legacy platforms using structured backlogs
• Experience mentoring or leading senior engineers in reliability, operations, or SRE-focused roles

Prior project or initiative leadership experience is highly desirable