Job Description:
Chief Operating Office Technology (COO Tech) group provides technology services for the Chief Operating Office. This includes operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. TCOO provides technology solutions and manages application portfolios for these groups to support modernization and optimization. The Platform & Application Services team within the Chief Operating Office Technology group seeks an Incident Management Commander to oversee enterprise-wide incident response and governance for critical operational, technology, and business events. This senior role ensures prompt detection, escalation, communication, and resolution of incidents affecting customers, staff, or the firm. The lead partners with stakeholders across technology, business, risk, and resiliency, providing leadership during complex incidents and advancing incident management from reactive troubleshooting to proactive, predictive systems oversight. The position also drives the adoption of advanced observability practices and tools to deliver system visibility and operational excellence. Additionally, this role will play a pivotal part in the organization’s transformation initiatives by identifying opportunities to modernize incident management processes, leveraging emerging technologies, and facilitating cross-functional collaboration to support strategic change. The Incident Management Commander will help shape and execute transformation strategies that enhance operational resilience, streamline workflows, and accelerate the transition to next-generation technology solutions across the enterprise.
