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Shopify Logo Shopify · IT - Administration

Senior Lead, Strategy & Operations

· Job Posted June 10, 2026
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Job Description

We're hiring a Senior Lead, Strategy & Operations — a generalist operator who can be deployed against whichever problem matters most right now. A new product surface that needs an operating rhythm. A mission that's slipping. A cross-functional bet that's stuck. You'll own the outcome end to end. This is an individual contributor role. You won't manage people. You'll set the bar.

Job Responsibility

  • Build the architecture that makes a whole area move well (operating rhythm, planning, prioritization, dependency tracking, decision velocity)
  • subtract things that make us slow (kill processes, automate workflows, rewire bad incentives)
  • use AI as a force multiplier
  • parachute into ambiguity and ramp in days
  • solve multiple high-value problems concurrently
  • work horizontally
  • hold the bar and define what operational excellence looks like

Requirements

  • Entrepreneurial mindset paired with expertise in business, finance, or operations
  • think in systems and from first principles
  • been the most senior person in the room while also doing the work
  • inside-the-business operator, not an advisor
  • genuine domain expertise
  • extreme accountability, low ego
  • comfortable with the cost of being wrong in public

Nice to have

  • Prior experience as a merchant, founder, GM, or P&L owner
  • track record of being parachuted in successfully: turnarounds, integration leads, ops for a new bet
  • background in payments, retail, logistics, or marketplace operations
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