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We are looking for an experienced and strategic-minded Senior Lead of Resource Management for our Creative & Media, capacity planning and resourcing practice across our Northern European teams. This role is critical for ensuring efficient resource allocation and capacity management while accommodating the dynamic digital marketing landscape and supporting our business growth. In this role, you will be responsible for the effective utilization of our billable team members within the Creative & Media team in specified Region - ensuring that our casting practices uplevel the potential of our people, that we operate nimbly and flex at pace with client needs, and that we have appropriate billable headcount to achieve our business goals. This means vigilant balancing of the supply and demand of our most important asset, our people. You will be an expert matchmaker - understanding project needs, the team’s skills (aptitudes and appetite), and how to curate the best team for the best work possible. The Senior Lead of Resource Management will proactively partner with the Delivery, Growth and Client services to evaluate our pipeline to plan for future resourcing needs and optimize our utilization and bench capacity within the team. The ideal candidate will have strong interpersonal relationship skills, an analytical mindset, as well as a deep understanding of the skills within the supported craft team (specifically within Creative, Media, Social, Programmatic, SEO and Search).
Job Responsibility:
Resource Optimization: Identify and evaluate capacity constraints and opportunities within the Creative & Media areas of the market (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization
Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment
Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements
Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them
Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, delivery, finance, and growth, to ensure alignment between Capacity Planning (Resource Management) and client delivery
Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources
Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios
Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting
Team Management & Leadership: Oversight and line management of a team of Resource Managers.
Requirements:
A background in resource management, creative services, traffic management, or creative project management in a digital, media, or creative agency industry, with a minimum of 10+ years in a Senior Resource management role
Demonstrable experience in oversight & management of a Resource Management team
Strong understanding of digital marketing, technology, and creative services and how projects are delivered and staffed to meet client expectations, on time and on budget
Proficiency in resource management software and tools
Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools
Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments
Strategic thinking and problem-solving abilities
Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude
Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
Team-oriented mindset with a focus on collaboration
Ability to work in a fast-paced, dynamic environment
Located and directly available to work in the UK
Business and conversationally proficient English language skills.
What we offer:
Possibilities to do what you do best and to develop your skills further with training development and certifications
A flexible, hybrid working policy
The choice of medical healthcare providers (Bupa or Medicash)
25 days holiday plus bank holidays and your birthday off each year
Company pension scheme
EAP scheme
Ride to work scheme
Enhanced family friendly policies
Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
Global Annual DEPT® Cares Day which cadets can donate their skills to support local charities
Other soft benefits including: refreshments provided in the office and a social calendar with weekly and monthly events on a team and agency level.