Senior Lead Product Owner

• Serve as the single accountable Product Area Owner for a defined set of Credit Card Claims capabilities, acting as the business authority for product area vision, priorities, and outcomes
• Own and continuously evolve the product area vision, goals, and backlog, ensuring alignment to Claims & Recovery strategy, customer experience outcomes, regulatory requirements, and enterprise risk standards
• Actively prioritize and manage a transparent product area backlog, ensuring clear linkage between Epics, Features, Stories, and balancing delivery value, operational readiness, and compliance obligations
• Define and refine user stories, features, and acceptance criteria, partnering closely with delivery teams to clarify intent, support refinement, and formally accept work that meets the definition of done
• Partner with Product Managers, Technology, Operations, Risk, Compliance, and Data teams to deliver end‑to‑end Claims solutions that improve customer outcomes while meeting audit, policy, and regulatory expectations
• Lead through influence in a scaled agile environment, proactively identifying and resolving sequencing conflicts, cross‑product dependencies, and trade‑offs that impact the Credit Card Claims customer journey
• Represent the product area with executive presence, clearly communicating priorities, progress, risks, and decisions to senior and executive‑level stakeholders
• Actively participate in all product area ceremonies and continuously improve delivery outcomes by incorporating feedback, learning, and evolving best practices

7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 7+ years of experience in Product Ownership, Product Management, Business Execution, or Agile delivery roles within a regulated financial services environment
• Direct experience with Claims, with strong preference for background in Credit Card Claims, lending products, or dispute management platforms and processes
• Demonstrated success serving as a Product Area Owner (L2 PO) in a scaled agile, product‑centric operating model, with hands‑on ownership of backlog prioritization and delivery outcomes
• Proven ability to lead complex technology or platform transformations, including modernization or migration from legacy solutions to defined target‑state architectures
• Strong understanding of risk, regulatory, audit, and data governance considerations as they apply to Claims processing and financial services products
• Exceptional communication and executive‑level presentation skills, with the ability to articulate product vision, tradeoffs, and decisions to senior and executive leaders
• Experience working effectively in matrixed organizations, leading through influence rather than authority, and coordinating across technology, operations, and control partners
• Hands‑on experience with Agile practices and tools (e.g., Scrum or Kanban, Jira, Confluence), including refinement, planning, reviews, and retrospectives
• Customer‑centric mindset with the ability to translate complex business, operational, and regulatory needs into clear, actionable product outcomes
• Experience exposure to or practical application of AI‑enabled capabilities (including Generative and emerging agent‑based approaches) to support process efficiency, productivity improvements, and enhanced agent and customer experiences within a regulated, product‑centric environment