Senior Lead Product Manager

• Lead the modernization of contact center technology and data ecosystems across Consumer Lending Operations
• Drive planning and execution of large-scale, integrated solutions in partnership with Enterprise and vendor teams
• Enable AI capabilities to support product strategy and improve customer and employee experiences
• Manage dependencies across multiple product teams and ensure alignment with enterprise architecture and business goals
• Collaborate with senior leaders and stakeholders to align product vision, roadmap, and success metrics in support of contact center modernization
• Advise experienced leadership to develop or influence business plans, business requirements, direct product design and implementation for complex business and technical needs
• Oversee overall product management and strategic focus for the most technical, complex, and diverse products and services
• Lead the strategy and resolution of complex and unique challenges requiring in-depth understanding of potential synergies, opportunities companywide
• Deliver solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management
• Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines
• Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships
• Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery teams companywide
• Serve as an adept advisor to leadership

7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience with AI capabilities to support product strategy and improve customer and employee experiences
• Experience delivering products using agile / scrum principles
• Ability to bring successful products to market on time, incorporating a variety of development and delivery strategies (third party, insourcing, outsourcing)
• Experience in leading product management for high visibility products with millions of users
• Excellent interpersonal skills, including active listening and the ability to present sophisticated ideas in concise written and verbal descriptions easily understood by technical and non-technical audiences
• Previously driven business processes that include assessment of impacts, risks, prioritization, and market analysis
• Demonstrated ability to identify business challenges, and lead the product vision, writing clear/concise requirements with consideration for the end-to-end experience

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement