Senior Lead Product Manager Rewards Redemption

• Deliver features end‑to‑end: Drive discovery, requirements, user stories, acceptance criteria, and release planning
• steward initiatives from ideation through production with strong change management
• Elevate the customer experience: Improve findability, transparency (values, fees, restrictions), and conversion across redemption flows
• champion accessibility and inclusive design
• Integrate partners and platforms: Coordinate with internal platforms and external vendors to enable new redemption types and catalogs
• ensure reliability, performance, and scale
• Measure what matters: Establish dashboards for funnel conversion, NPS/CSAT, breakage, liability, and unit economics
• run A/B tests and experiments to optimize outcomes
• Manage risk & compliance: Embed risk, controls, and policy requirements into product design and delivery
• ensure audit readiness and operational excellence
• Lead change at scale: Align cross‑functional stakeholders, communicate decisions crisply, and drive adoption with training, communications, and readiness plans for impacted teams
• Influence at the senior level: Provide clear business cases, trade‑off analyses, and status updates for executive stakeholders

7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Loyalty, rewards, credit card or payments ecosystem experience—especially in redemption (e.g., cash‑back, gift cards, travel, merchandise, statement credit)
• Experience with partner/merchant integrations and third‑party vendor management (contracts, SLAs, operational playbooks)
• Working knowledge of risk and control frameworks in financial services (model/ops risk, privacy, data governance, change management)
• Familiarity with experimentation (A/B testing), product analytics, and funnel optimization
• Comfort with APIs, platform capabilities, and technical trade‑offs to guide solutioning with engineering
• Executive presence and clear decision‑making in complex, cross‑functional environments
• Demonstrated experience shipping customer‑facing digital products end‑to‑end with measurable impact
• Strong skills in requirements/story writing, backlog management, and prioritization using data and risk considerations
• Proven ability to influence without authority across Technology, Design, Risk, Operations, and external partners
• Excellent written and verbal communication
• executive‑ready storytelling and status reporting

• competitive salary
• robust benefits package
• programs to support work-life balance and well-being
• rewarded for investing in community
• celebrated for being your authentic self
• empowered to grow
• relocation assistance is not available