Senior Lead Product Manager- Home Lending Agentic AI Transformation Job at Wells Fargo (Charlotte)

Job Description

Wells Fargo is seeking a Senior Lead Product Manager for Home Lending Originations team focused with hands‑on experience driving agentic process automation—designing, launching, and scaling intelligent, autonomous workflows that orchestrate people, systems, and data across complex business processes. As a Senior Lead Product Manager, you will lead product strategy and delivery for AI‑enabled, agent‑driven solutions that materially improve speed, accuracy, and customer experience across the end‑to‑end home lending journey, while meeting rigorous regulatory, audit, and risk requirements.

Job Responsibility

Own product strategy and roadmap for agentic automation capabilities, including autonomous task execution, decision orchestration, exception handling, and human‑in‑the‑loop workflows
Translate complex business processes into agent‑driven operating models, identifying where autonomy, intelligence, and orchestration create the highest value
Partner with architecture, solution engineering, product design, risk, compliance, and operations to deliver production‑grade AI/agent solutions
Define and prioritize outcomes‑based backlogs focused on cycle time reduction, quality improvement, cost efficiency, and customer impact
Establish guardrails for responsible AI, including explainability, auditability, risk controls, and performance monitoring
Drive adoption and change management for agent‑enabled capabilities across frontline and operations teams
Measure success using automation effectiveness metrics (throughput, accuracy, deflection, STP rate, human touch reduction)
Collaborate and consult with product managers, analysts and multiple level managers
Interact directly with vendors
Collaborate with and influence all levels of professionals including senior managers to achieve consistent agreement and application of definitions, measurements, and interpretation as well as provide strategic consultation based on unique, complex HL use cases
Provide leadership and guidance in the continuing development of the objectives, processes, resources, and long-term goals of the Home Lending Product strategy and its implementation
Ensure adherence to data management and data governance regulations, and policies and compliance requirements
Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

Requirements

7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years Experience designing or managing systems that include: Autonomous or semi autonomous agents
Workflow orchestration across multiple systems
Human in the loop decisioning
Exception handling and learning feedback loops

Nice to have

With in the last 12 months demonstrated product management experience delivering AI driven or agent based automation in complex, regulated, or high volume environments
Proven ability to decompose end to end business processes into agent, tool, and human responsibilities
Experience with agentic frameworks, intelligent workflow platforms, or advanced automation (beyond basic rules‑based RPA)
Background in process transformation, operational excellence, or digital operations modernization
Familiarity with AI governance, model risk management, or regulatory controls in financial services
Experience launching reusable agent platforms or capabilities, not just one‑off automations
Ability to explain complex AI concepts clearly to senior leaders and non‑technical stakeholders
Proven ability to communicate effectively, drive consensus, and influence outcomes
Strong project planning with demonstrated experience leading cross functional teams’ though significant change
Experience building relationships across lines of businesses, influencing partners, as well as providing credible and effective challenge
Ability to combine a perpetual interest in learning, and deep knowledge of industry best practices/standards to build a world class organization
Experienced leading and managing transformation efforts and demonstrated ability to lead the execution of large and complex initiatives within a matrixed environment
Ability to work in conjunction with functional partners to gain consensus on priorities and features needed to implement a project successfully
Experience in the banking and financial sectors, particularly related to Home Lending, Credit, and/or Risk Management
Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Experience with providing detailed, thorough, and accurate documentation procedures and repeatability standards
Strong analytical skills with high attention to detail and accuracy
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
Exceptional problem solving abilities
Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
Excellent written and oral communication skills with ability to clearly communicate results

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

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Senior Lead Product Manager- Home Lending Agentic AI Transformation

Job Description

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Senior Lead Product Manager- Home Lending Agentic AI Transformation

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